******, LIES, EXPLOITATION AND MISMANAGEMENT

I have used SweepSouth for a while now, and while there are really good and competent cleaners that I have managed to select out, I often received last-minute replacements that have caused very disturbing incidents. The last one has forced me to write this, simply due to the absolute indifference of the managers and owners, whom I tried to contact privately. No action was taken. So, here's the background: The lady who usually cleans my place was replaced with someone who has been to me once before. For some reason, this time went horribly wrong. I booked (and payed) for 4 hours, 8am to 12pm. Due to transport issues, she arrived at 9:30, only bothering to inform me around 8:30 that she would be late. I said nothing. Since she has been to me before, she knew what was required and so I lef ther to get on with it, reminding just to please move the bed and vacuum under it. She didn't do this. Still, I said nothing. When mopping the bedroom, she mopped AROUND the oil heater on wheels! I moved it out for her, and back again. I sprayed the kitchen dustbin with disinfectant and asked her to rinse it. She rinsed only the inside (***?!) She did not move a single item in the lounge to clean under or to dust. This all, among the most lacklustre and superficial job I have ever seen. She left after 2 and a half hours (I paid for 4, remember). The have a clock-out system which informs the system that they are done. She did not clock out (obviously because it would let the company know she left early). I asked her about 40 minutes after she left to do so, having already informed SweepSouth. Then came the email for rating her work. I gave her a 3 out of 5 (generous, in my opinion). Later that day, I received the following message from her, verbatim: "You are full of **** why u rate me bad clean your house yourself as u clean better ,thats why i always cancel your bookings I know you Indian ladies u a full of nonsense you take advantages of us while we clean ur ****." Of course, this was emailed to SweepSouth and I asked that a manager call me immediately as this is not the first time I have been attacked based on a rating. I received the generic buill**** email with a promise that a manager would call. But of course, he/she never bothered. I then sent this directly to the co-founders on FB messenger - to Aisha Pandor and Alen Ribic. No response. It has been 4 working days. One wonders how a politician's daughter can't be bothered to address a ****** action. Nevertheless, what is more concerning is that several of their cleaners have alluded to dissatisfaction in their salaries over the discussions I have had with them. Both 'attacks' I received were because of my rating. So the logical conclusion would be an unfair and punitive remuneration system. I have asked the questions before, and of course, have received lies and generic **** in return. Oh, and their website states that the cleaner receives the rating anonymously - LIES!! While this behaviour is unacceptable, what is worse is the attitude and indifference of management. Your lack of action here endorses such behaviour and sentiment. And so, I can no longer support a ******, uncaring and exploitative company. And I hope many many people will see this before considering using your 'service'.