VG
Vanessa G
1 reviews | Active since Oct 2018
28 Jun 2019, 11:17
Promotion ****
The worst service I have received to date. Firstly, be warned! DO NOT participate in their stupid promotions as they entice you to book and the cleaners never show up. This is the worst **** I have heard of from a so-called reputable company, to date. I took advantage of their promo to get R120 off if you book before midnight for cleaning service before the 30th of June. I cannot tell you how many cancellations and reassignments were done up until the day of cleaning which then resulted in no one showing up on the day. Be warned. Stay away.
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SweepSouth's replyOfficial
28 Jun 2019, 15:05Hello Vanessa,
Thank you for your review.
This is so disappointing to read. We are terribly sorry you have been let down in the manner, as we certainly do not want our clients to feel this way about our services.
Our SweepStars are independent contractors and have full control over the days they would like to work. We do have measures in place to assist us in providing a high-level service to our clients and ensuring SweepStars are offering this professional service.
We see that our team has sent you an email to assist with a refund for the payment you made towards the booking. We do look forward to hearing back from you and assisting further.
We sincerely apologise for any inconvenience caused as a result of your experience.
Warm regards,
Thank you for your review.
This is so disappointing to read. We are terribly sorry you have been let down in the manner, as we certainly do not want our clients to feel this way about our services.
Our SweepStars are independent contractors and have full control over the days they would like to work. We do have measures in place to assist us in providing a high-level service to our clients and ensuring SweepStars are offering this professional service.
We see that our team has sent you an email to assist with a refund for the payment you made towards the booking. We do look forward to hearing back from you and assisting further.
We sincerely apologise for any inconvenience caused as a result of your experience.
Warm regards,
SweepSouth's reply28 Jun 2019, 15:05
Official
Hello Vanessa,
Thank you for your review.
This is so disappointing to read. We are terribly sorry you have been let down in the manner, as we certainly do not want our clients to feel this way about our services.
Our SweepStars are independent contractors and have full control over the days they would like to work. We do have measures in place to assist us in providing a high-level service to our clients and ensuring SweepStars are offering this professional service.
We see that our team has sent you an email to assist with a refund for the payment you made towards the booking. We do look forward to hearing back from you and assisting further.
We sincerely apologise for any inconvenience caused as a result of your experience.
Warm regards,
Thank you for your review.
This is so disappointing to read. We are terribly sorry you have been let down in the manner, as we certainly do not want our clients to feel this way about our services.
Our SweepStars are independent contractors and have full control over the days they would like to work. We do have measures in place to assist us in providing a high-level service to our clients and ensuring SweepStars are offering this professional service.
We see that our team has sent you an email to assist with a refund for the payment you made towards the booking. We do look forward to hearing back from you and assisting further.
We sincerely apologise for any inconvenience caused as a result of your experience.
Warm regards,