1 reviews | Active since Nov 2019
Poor service from SweepSouth
This is the first time we used SweepSouth and will not use them again or recommend them.
We were informed on the morning booked that the cleaner could not come and that a replacement cleaner had accepted the job. The replacement cleaner never arrived at the designated time (or at all) and SweepSouth still had the audacity to deduct the funds from our credit card. We tried to call the support telephone number but our office was told via a recording that their lines are receiving high call volumes and there was no one to speak to. So we were forced to use their automated email support. Clear that the agent who responded is not reading the mails - no -"sorry" - no - "can we re-book another clean".....the agent pretends that nothing happened....poor show
Thank you for your review.
We are bitterly disappointed to read about your letdown, especially since this is your first experience with our service. SweepStars ought to be reliable and punctual when confirming bookings so that a client's cleaning appointment can be fulfiled. We are terribly sorry that this was not the case in your experience.
We have looked into this with our team, and have found that a refund has been raised on our end. Refund typically take about 7-10 business days to be processed. We can assure you that your feedback will be shared with our team, to ensure an understanding in providing a support system that clients can rely on.
We would like to sincerely apologise once again for the service you have received thus far.
SweepSouth
Thank you for your review.
We are bitterly disappointed to read about your letdown, especially since this is your first experience with our service. SweepStars ought to be reliable and punctual when confirming bookings so that a client's cleaning appointment can be fulfiled. We are terribly sorry that this was not the case in your experience.
We have looked into this with our team, and have found that a refund has been raised on our end. Refund typically take about 7-10 business days to be processed. We can assure you that your feedback will be shared with our team, to ensure an understanding in providing a support system that clients can rely on.
We would like to sincerely apologise once again for the service you have received thus far.
SweepSouth