MM
Maureen M
1 reviews | Active since May 2022
12 Apr 2024, 14:51
Poor Service from Admin
I had a booking for 8:30am. When the Sweepstar had not arrived by then, I went to the app to get his details, and saw a message that said "running late". I tried to call and sent a message to him as I needed to get to a meeting. No response! I cancelled the appointment and within a few hours I was charged a cancellation fee. I contacted Sweepsouth to ask why, and they apologised and said this will be reversed. THIS WAS 3 WEEKS AGO. I contact them on a semi regular basis to ask when I'll get my refund and get every excuse in the book.
The service from the admin team is diabolical!!! Based on this, I will not use this company again
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Replies (1)
SweepSouth's replyOfficial
22 May 2024, 15:53 Hi Maureen,
We sincerely apologize for the inconvenience and frustration caused by this experience. We acknowledge that we dropped the ball, and we deeply regret the delay in processing your refund. Rest assured, your refund has been processed, and it should already be visible in your account.
We understand your decision not to use our service again. However, should you ever reconsider, we'd like to extend our apologies with some Sweepcred left in your wallet for your future use. We appreciate your feedback and thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration caused by this experience. We acknowledge that we dropped the ball, and we deeply regret the delay in processing your refund. Rest assured, your refund has been processed, and it should already be visible in your account.
We understand your decision not to use our service again. However, should you ever reconsider, we'd like to extend our apologies with some Sweepcred left in your wallet for your future use. We appreciate your feedback and thank you for bringing this matter to our attention.
SweepSouth's reply22 May 2024, 15:53
Official
Hi Maureen,
We sincerely apologize for the inconvenience and frustration caused by this experience. We acknowledge that we dropped the ball, and we deeply regret the delay in processing your refund. Rest assured, your refund has been processed, and it should already be visible in your account.
We understand your decision not to use our service again. However, should you ever reconsider, we'd like to extend our apologies with some Sweepcred left in your wallet for your future use. We appreciate your feedback and thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration caused by this experience. We acknowledge that we dropped the ball, and we deeply regret the delay in processing your refund. Rest assured, your refund has been processed, and it should already be visible in your account.
We understand your decision not to use our service again. However, should you ever reconsider, we'd like to extend our apologies with some Sweepcred left in your wallet for your future use. We appreciate your feedback and thank you for bringing this matter to our attention.