1 reviews | Active since Feb 2018
Poor service delivery
The SweepStar was meant to arrive at 12h00. At 12h30 we had to contact the support team to find out what is happening, at 13h00 we were informed that the SweepStar will not be coming (an hour after the confirmed arrival time). A different SweepStar was arranged however we were told that they don't work later than 17h00, even though we booked and paid for 5 hours of service. The SweepStar arrived at 13h30, without any cleaning products, which was not part of our initial agreement. We opted that the SweepStar comes with her own cleaning products (the cost of which was added to our payment). I am bitterly disappointed with the lack of professionalism shown by the Sweepsouth team. Your team has wasted my time and failed to deliver on commitments. Needless to say, we will not be making use of your services nor will you be recommended to our friends and family.
Hello,
Thank you for sharing your review. We are bitterly disappointed to read about your poor experience; which is not what we wish to offer when facilitating the connecting of clients to cleaners. All SweepStars on our platform are required to be reliable and punctual, and we do regret letting you down in our this manner.
We would really like the opportunity to look into your experience as your happiness is very important to us. Please, could you provide us with your booking reference number or email address used to book with us so we can get in touch?
We look forward to assisting you and to provide you with feedback.
SweepSouth
Hello,
Thank you for sharing your review. We are bitterly disappointed to read about your poor experience; which is not what we wish to offer when facilitating the connecting of clients to cleaners. All SweepStars on our platform are required to be reliable and punctual, and we do regret letting you down in our this manner.
We would really like the opportunity to look into your experience as your happiness is very important to us. Please, could you provide us with your booking reference number or email address used to book with us so we can get in touch?
We look forward to assisting you and to provide you with feedback.
SweepSouth
Hello,
Thank you for responding with the more details. We have asked our support team to get in touch and assist you further.
We look forward to looking into the matter and to resolving it for you.
SweepSouth
Hello,
Thank you for responding with the more details. We have asked our support team to get in touch and assist you further.
We look forward to looking into the matter and to resolving it for you.
SweepSouth
Our team tried calling Anneke Fellows on ***, however, the number is not reachable. Could you possibly provide us with the email address used to book your cleaning appointment so we can get in touch?
Our team tried calling Anneke Fellows on ***, however, the number is not reachable. Could you possibly provide us with the email address used to book your cleaning appointment so we can get in touch?