KM
Kay M
1 reviews | Active since Nov 2022
29 Nov 2022, 17:31
Poor Experience with Insurance
The insurance is a ****! My Sweepsouth damaged an item of mine and insurance has not been helpful at all - rather save your money because Sweepsouth will give you the story about how its a 3rd party and can't help, while emails to third party go unresolved for weeks. very disappointing experience as I had grown to like the platform, but this has left a bad taste in my mouth.
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SweepSouth's replyOfficial
01 Dec 2022, 12:19 Hi Kay, thank you for your review - we're disappointed to read your review about the third-party insurance company. As you are aware all insurance claims are managed by a third-party FSP and as such we do not have any control over the processes or outcomes however our team would like the opportunity to look into this. While we're not happy that your experience with the FSP has impacted your view of us. However, in the same vein, we need to make mention that your review is based on your experience with a different company and not that of SweepSouth. What we will do in the meantime is escalate your situation and we hope that the FSP will be able to assist you swiftly.
SweepSouth's reply01 Dec 2022, 12:19
Official
Hi Kay, thank you for your review - we're disappointed to read your review about the third-party insurance company. As you are aware all insurance claims are managed by a third-party FSP and as such we do not have any control over the processes or outcomes however our team would like the opportunity to look into this. While we're not happy that your experience with the FSP has impacted your view of us. However, in the same vein, we need to make mention that your review is based on your experience with a different company and not that of SweepSouth. What we will do in the meantime is escalate your situation and we hope that the FSP will be able to assist you swiftly.