RO
Ronel O
1 reviews | Active since Feb 2020
09 Feb 2023, 08:05
POOR Customer Service and Overcharging
I have a recurring booking. Cost R300. On multiple occasions R400 gets reserved on my account. When I queried it the first time I was told I added a tip (which I did not). The second time they tell me it's bug and development is working on it.
This has now happened again for the past 3 weeks. It the bug smarter than the developers or do you not know how to fix it?
I am not even getting responses on my e-mails anymore.
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SweepSouth's replyOfficial
01 Mar 2023, 16:10Hello Ronel. We want to thank you for your patience while we tried to resolve the issue involving a recurring tip. Our software development team thoroughly investigated the issue and though we had taken some time to get to the bottom of this, we are happy we could finally get this resolved. Following our call, our team has also reached out to you via email and we await your response. While this particular issue was unique and quite tricky on our part, we appreciate your patience in this regard and for bringing this to our attention. Again, we are terribly sorry for the inconvenience this may have caused with your recurring bookings.
SweepSouth's reply01 Mar 2023, 16:10
Official
Hello Ronel. We want to thank you for your patience while we tried to resolve the issue involving a recurring tip. Our software development team thoroughly investigated the issue and though we had taken some time to get to the bottom of this, we are happy we could finally get this resolved. Following our call, our team has also reached out to you via email and we await your response. While this particular issue was unique and quite tricky on our part, we appreciate your patience in this regard and for bringing this to our attention. Again, we are terribly sorry for the inconvenience this may have caused with your recurring bookings.