1 reviews | Active since Jul 2019
Poor Customer Service
I had an expensive item go missing after a booking. I reported this to SweepSoputh support who responded with a stock email about crime. I understand things happen and that this may be out of their control. My disappointment comes with how they have dealt with this since. I was contacted by a case manager who I had to request call me- I am yet to receive a call or a response to my emails. It is so important to handle these things with empathy and care. I have no idea if they are dealing with this on their side. I used to recommend their service to everyone but now I am hesitant to do so. They only thing stopping me canceling my recurring booking is that my regular lady will be losing the booking when this is not her fault.
Thank you for your review.
We are deeply disappointed to read this and sincerely apologise that you had to experience not only losing a valuable item but also unsatisfactory support during the time. This is never our intention in these cases.
Our claims process is structured in that way so that clients have a clear picture of the steps ahead allowing them to make a sound decision as to how they would like to proceed. However, we always try to handle this in a sensitive way, as we do understand that it is a serious incident.
We apologise that this matter was not handled in a manner that took into consideration the sensitivity of the incident. We will be sharing this with our team to look into and further assist.
SweepSouth
Best regards,
Thank you for your review.
We are deeply disappointed to read this and sincerely apologise that you had to experience not only losing a valuable item but also unsatisfactory support during the time. This is never our intention in these cases.
Our claims process is structured in that way so that clients have a clear picture of the steps ahead allowing them to make a sound decision as to how they would like to proceed. However, we always try to handle this in a sensitive way, as we do understand that it is a serious incident.
We apologise that this matter was not handled in a manner that took into consideration the sensitivity of the incident. We will be sharing this with our team to look into and further assist.
SweepSouth
Best regards,