NK
Nicole K
1 reviews | Active since Mar 2019
07 Jun 2021, 21:49
Poor assistance
I used SweepSouth for a while and requested and booked ahead a lady which was on their database. This lady stole from our house (dollars and all my valuable jewellery). With each service I had, I paid the insurance fee, but when it came to making a claim, SweepSouth response was that money and jewellery are not in their t’s and c’s. Every email of mine thereafter was automated responses. Nothing was done about this matter. I will never make use of SweepSouth again and would not recommend it.
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SweepSouth's replyOfficial
08 Jun 2021, 12:19 Hello Nicole,
Thank you for the review and we're so sorry that you feel this way. As mentioned, in the email communication, unfortunately, we are not involved in assessments conducted by the insurers and have encouraged you to follow their processes as you have noted your dissatisfaction with their assessment outcome. Unfortunately, as per the terms associated with the insurance product, money & jewelry are not covered.
As a platform that connects clients to domestic workers (who work as independent contractors), we act as the intermediary to this connection but, as per our Terms and Conditions, cannot be held liable in the event of any damage. As such, we have introduced a third-party product add-on in the form of insurance which clients, at their will, may take up. Kindly note however while our insurance partners are involved with raising a claim, we still conduct our own internal investigation. All the details regarding our internal investigation with the SweepStar were shared in our email correspondence with you.
We sincerely encourage you to reach out to our insurers for any dissatisfaction with the outcome of the insurance claim.
SweepSouth Social Team
Thank you for the review and we're so sorry that you feel this way. As mentioned, in the email communication, unfortunately, we are not involved in assessments conducted by the insurers and have encouraged you to follow their processes as you have noted your dissatisfaction with their assessment outcome. Unfortunately, as per the terms associated with the insurance product, money & jewelry are not covered.
As a platform that connects clients to domestic workers (who work as independent contractors), we act as the intermediary to this connection but, as per our Terms and Conditions, cannot be held liable in the event of any damage. As such, we have introduced a third-party product add-on in the form of insurance which clients, at their will, may take up. Kindly note however while our insurance partners are involved with raising a claim, we still conduct our own internal investigation. All the details regarding our internal investigation with the SweepStar were shared in our email correspondence with you.
We sincerely encourage you to reach out to our insurers for any dissatisfaction with the outcome of the insurance claim.
SweepSouth Social Team
SweepSouth's reply08 Jun 2021, 12:19
Official
Hello Nicole,
Thank you for the review and we're so sorry that you feel this way. As mentioned, in the email communication, unfortunately, we are not involved in assessments conducted by the insurers and have encouraged you to follow their processes as you have noted your dissatisfaction with their assessment outcome. Unfortunately, as per the terms associated with the insurance product, money & jewelry are not covered.
As a platform that connects clients to domestic workers (who work as independent contractors), we act as the intermediary to this connection but, as per our Terms and Conditions, cannot be held liable in the event of any damage. As such, we have introduced a third-party product add-on in the form of insurance which clients, at their will, may take up. Kindly note however while our insurance partners are involved with raising a claim, we still conduct our own internal investigation. All the details regarding our internal investigation with the SweepStar were shared in our email correspondence with you.
We sincerely encourage you to reach out to our insurers for any dissatisfaction with the outcome of the insurance claim.
SweepSouth Social Team
Thank you for the review and we're so sorry that you feel this way. As mentioned, in the email communication, unfortunately, we are not involved in assessments conducted by the insurers and have encouraged you to follow their processes as you have noted your dissatisfaction with their assessment outcome. Unfortunately, as per the terms associated with the insurance product, money & jewelry are not covered.
As a platform that connects clients to domestic workers (who work as independent contractors), we act as the intermediary to this connection but, as per our Terms and Conditions, cannot be held liable in the event of any damage. As such, we have introduced a third-party product add-on in the form of insurance which clients, at their will, may take up. Kindly note however while our insurance partners are involved with raising a claim, we still conduct our own internal investigation. All the details regarding our internal investigation with the SweepStar were shared in our email correspondence with you.
We sincerely encourage you to reach out to our insurers for any dissatisfaction with the outcome of the insurance claim.
SweepSouth Social Team