WL
Willem L
1 reviews | Active since Sept 2010
08 Jan 2020, 20:01
Poor admin
They keep canceling the cleaner I request. Even with written confirmation. Unprofessional. The cleaning lady I request is excellent. They almost wanted to send a new one each week. How can a trust a new person every week. They also reserve money from my account in advance I have 7 reserved payments still pending... I'm disappointed in the way they ready their staff and clients that have been there since the start.
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Replies (1)
SweepSouth's replyOfficial
09 Jan 2020, 16:00Hello Willem,
Thank you for taking the time to share this review with us. We appreciate the feedback despite the fact that we let you down in living up to our promise of providing a convenient and reliable service.
Kindly note that SweepStars are independent contractors who use our platform to connect with clients and have full control over their schedule. When a SweepStar becomes suddenly unavailable our system will automatically assign you another SweepStar to ensure you receive your cleaning on the day. However, clients receive an email notifying them of this and we also provide clients with the option of rather cancelling this booking if they prefer to only have their preferred SweepStar. We encourage clients who find that their preferred SweepStar is constantly unavailable to perhaps try a different SweepStar who they may find is more reliable.
However, we do sincerely apologise for the inconvenience of this and we assure you we have processes in place to monitor and limit such behaviours. SweepStars who are unreliable eventually get removed from the platform.
With regards to the reserved payments, they are a pre-authorisation hold which is a new system our team has put in place, to ensure clients that book with us have funds in their accounts to go towards the booking once it is completed. When a client has a booking with us, we will issue a pre-authorization hold against your card a few days before the bookings take place for the upfront estimated total for your booking. This amount will appear as a pending charge on your bank statement and will only be charged on completion of a SweepSouth booking.
We deeply apologise once again for your experience and for the frustration and inconvenience caused as a result.
SweepSouth
Thank you for taking the time to share this review with us. We appreciate the feedback despite the fact that we let you down in living up to our promise of providing a convenient and reliable service.
Kindly note that SweepStars are independent contractors who use our platform to connect with clients and have full control over their schedule. When a SweepStar becomes suddenly unavailable our system will automatically assign you another SweepStar to ensure you receive your cleaning on the day. However, clients receive an email notifying them of this and we also provide clients with the option of rather cancelling this booking if they prefer to only have their preferred SweepStar. We encourage clients who find that their preferred SweepStar is constantly unavailable to perhaps try a different SweepStar who they may find is more reliable.
However, we do sincerely apologise for the inconvenience of this and we assure you we have processes in place to monitor and limit such behaviours. SweepStars who are unreliable eventually get removed from the platform.
With regards to the reserved payments, they are a pre-authorisation hold which is a new system our team has put in place, to ensure clients that book with us have funds in their accounts to go towards the booking once it is completed. When a client has a booking with us, we will issue a pre-authorization hold against your card a few days before the bookings take place for the upfront estimated total for your booking. This amount will appear as a pending charge on your bank statement and will only be charged on completion of a SweepSouth booking.
We deeply apologise once again for your experience and for the frustration and inconvenience caused as a result.
SweepSouth
SweepSouth's reply09 Jan 2020, 16:00
Official
Hello Willem,
Thank you for taking the time to share this review with us. We appreciate the feedback despite the fact that we let you down in living up to our promise of providing a convenient and reliable service.
Kindly note that SweepStars are independent contractors who use our platform to connect with clients and have full control over their schedule. When a SweepStar becomes suddenly unavailable our system will automatically assign you another SweepStar to ensure you receive your cleaning on the day. However, clients receive an email notifying them of this and we also provide clients with the option of rather cancelling this booking if they prefer to only have their preferred SweepStar. We encourage clients who find that their preferred SweepStar is constantly unavailable to perhaps try a different SweepStar who they may find is more reliable.
However, we do sincerely apologise for the inconvenience of this and we assure you we have processes in place to monitor and limit such behaviours. SweepStars who are unreliable eventually get removed from the platform.
With regards to the reserved payments, they are a pre-authorisation hold which is a new system our team has put in place, to ensure clients that book with us have funds in their accounts to go towards the booking once it is completed. When a client has a booking with us, we will issue a pre-authorization hold against your card a few days before the bookings take place for the upfront estimated total for your booking. This amount will appear as a pending charge on your bank statement and will only be charged on completion of a SweepSouth booking.
We deeply apologise once again for your experience and for the frustration and inconvenience caused as a result.
SweepSouth
Thank you for taking the time to share this review with us. We appreciate the feedback despite the fact that we let you down in living up to our promise of providing a convenient and reliable service.
Kindly note that SweepStars are independent contractors who use our platform to connect with clients and have full control over their schedule. When a SweepStar becomes suddenly unavailable our system will automatically assign you another SweepStar to ensure you receive your cleaning on the day. However, clients receive an email notifying them of this and we also provide clients with the option of rather cancelling this booking if they prefer to only have their preferred SweepStar. We encourage clients who find that their preferred SweepStar is constantly unavailable to perhaps try a different SweepStar who they may find is more reliable.
However, we do sincerely apologise for the inconvenience of this and we assure you we have processes in place to monitor and limit such behaviours. SweepStars who are unreliable eventually get removed from the platform.
With regards to the reserved payments, they are a pre-authorisation hold which is a new system our team has put in place, to ensure clients that book with us have funds in their accounts to go towards the booking once it is completed. When a client has a booking with us, we will issue a pre-authorization hold against your card a few days before the bookings take place for the upfront estimated total for your booking. This amount will appear as a pending charge on your bank statement and will only be charged on completion of a SweepSouth booking.
We deeply apologise once again for your experience and for the frustration and inconvenience caused as a result.
SweepSouth