Please be aware that Sweepsouth has terrible support for customers.

Recently I decided to use 1 of sweepsouths promotions as they keep spamming me with emails. The promo being a 'Mystery gift or choose free 'Ironing/laundry'. The email had a link which i clicked on and it took me to their page to make a booking. As my login details are saved in the browser, it automatically logged with my profile. The Ironing task was automatically selected by the system, so i did not have to make any changes but went ahead and clicked next. The hours shown where 4 hours but I assumed that sweepsouth would manage this on their end as it did reflect ironing as a task on completion. I got a R60 discount and all looked good.

The sweepsouth comes in and takes 4 hours to do the general cleaning, 1 hour before I reminded the sweepsouth that she still had ironing to do and she seemed surprised even though the task was listed on my booking. She completes the ironing by taking an hour extra. When I later get billed for the booking, I see that I was billed for the extra 1 hour.

When i contact support to query this, they are adamant that I had reduced the hours on the booking to 4 hours manually. I sent them the email with the link and asked them to click on it and see for themselves that the booking does not update the hours to include ironing but remains at 4 hours. After so much back and forth they still keep insisting that I am at fault by changed the hours to 4. This is not acceptable from a business and I am shocked at the service from support.

I am a software developer and know my way around how system works and can clearly see that this was a bug in their system. However they refuse to take any ownership of this. They continue to argue that they are justified even when provided with evidence. I will definitely not be using their service again and strongly advise others to be aware when using any of their promotional deals.

Reading other users reviews shows that they do not care about their customers.