Hellopeter
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EN
EDUARD N

1 reviews | Active since Apr 2017

24 Dec 2017, 02:30

Payment for nothing.

Ive cancelled my appointment, received confirmation yet the Ive been charged to my credit card for services not received. Also i have cancelled ALL future services yet SWEEPSOUTH is not allowing me to remove my credit card detail.

I wish I can just temporarily suspend repeat service untill further notice but I seem to be locked in. SweepSouth, please can you rectify?

Kind Regards,

0
Replies (2)
SweepSouth
SweepSouth's reply28 Dec 2017, 15:32
Official

Hi there


Thanks for your review.


If you cancelled your booking on the same day that the cleaning was scheduled to take place or after 7pm the evening before the booking then a late cancellation fee will apply.


We have very strict policies surrounding cancellations or reschedules on the day that the booking or after 7pm the evening before the booking has been scheduled to take place as this results in the SweepStar missing out on a day's work and pay.

May we kindly s that you please provide us with the email address linked to your SweepSouth account in order for our team to remove your account. Your information will still exist in our database in an inactive state, as a ***** prevention and compliance measure.


If you decide to come back, you'll need to get in touch with us to reactivate your account.

SweepSouth

Best regards,

EN
EDUARD N's update28 Dec 2017, 17:04
Reviewer Update
Hi there SS, I am aware of your cancellations policy, ive paid the full amount for the appointment though, can you confirm if this is correct? Furthermore, one of your agents undertook to delete all future recurring appointments as I requested, but I did that myself and still Im unable to remove my credit card detail. It says “ALERT; Card ***x could not be removed because it has active bookings.” Ive been in touch with Nazley, your support specialist. Thank you for your assistance.