1 reviews | Active since Dec 2013
Pathetic Service Received from SweepSouth
I am appalled by the lack of service I have received from SweepSouth. Firstly, the lady who was sent to clean my apartment did only 30% of what was requested. I then contacted "customer care" and received a response from Ntombi Msuthu. There has been a back-and-forth between myself and Ntombi Msuthu for weeks now. She stopped responding to my emails when I sent her screenshots of the company's T&Cs stating that they will send a different individual to clean your home should you not be satisfied with the service received. I am not happy with the service provided by the cleaning lady and I am particularly disappointed in the lack of customer care received from Ntombi Msuthu.
Can someone kindly inform me how SweepSouth when SweepSouth intends on providing me with a satisfactory clean at no extra charge? Furthermore, please explain if it is commonplace for "customer care" representatives to ignore correspondence from customers?
Hello Bongiwe,
Thank you for sharing your review. We are disappointed to read that you were not entirely satisfied with your SweepSouth cleaning experience. We do understand your frustrations more especially with the fact that you are actually booking with SweepSouth because of its convenience and to be assisted with cleaning at the end of the day. Our aim is to leave your home spotless after a SweepSouth clean and we sincerely apologise for letting you down in our promise to provide you with a #CleanHappyHome!
The SweepSouth Satisfaction Guarantee ensures that we are able to provide clients with the highest level of service when engaging with us. If you are not satisfied with the quality of the booking, on assessment of your feedback, we will provide you with a voucher to schedule another booking for another SweepStar to re-perform the tasks completed poorly or not completed at all. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
We have received your email with further details. Our team is busy looking into the matter and will get in touch to follow up on this. We sincerely apologise for the poor experience again and look forward to assisting you further.
SweepSouth
Hello Bongiwe,
Thank you for sharing your review. We are disappointed to read that you were not entirely satisfied with your SweepSouth cleaning experience. We do understand your frustrations more especially with the fact that you are actually booking with SweepSouth because of its convenience and to be assisted with cleaning at the end of the day. Our aim is to leave your home spotless after a SweepSouth clean and we sincerely apologise for letting you down in our promise to provide you with a #CleanHappyHome!
The SweepSouth Satisfaction Guarantee ensures that we are able to provide clients with the highest level of service when engaging with us. If you are not satisfied with the quality of the booking, on assessment of your feedback, we will provide you with a voucher to schedule another booking for another SweepStar to re-perform the tasks completed poorly or not completed at all. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
We have received your email with further details. Our team is busy looking into the matter and will get in touch to follow up on this. We sincerely apologise for the poor experience again and look forward to assisting you further.
SweepSouth