MM
Mary M
1 reviews | Active since Feb 2019
27 Nov 2019, 10:50
Pathetic Service from Sweepsouth
I was wrongfully debited on the 12th of November and i spoke to Zenande Saliwa from Sweepsouth who promised that the money will be refunded within 5 working days .Still nothing till today.Im not happy at all as i have been a loyal customer and i definitely wont be using your services ever again.All i want is my hard-earned money #Black Friday
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Replies (2)
SweepSouth's replyOfficial
27 Nov 2019, 12:51Hello Mary,
Thank you for your review despite the poor experience.
We are deeply disappointed to read this and sincerely apologise as our intention is never to cause such distress and confusion. We have had a look at your email communication regarding this and we are sorry that this process was not adequately explained to you. Kindly note that the charge was a pre-authorization hold which is automatically reversed once your booking is cancelled. Depending on your bank it should take a few days to roughly a week for this pending charge to disappear from your bank statement. We encourage clients to contact their bank for more information regarding this or to receive a clearer timeframe on when the pending charge will no longer reflect on their statement.
We have gone ahead and shared this with our team who will email you with further clarification on this.
We deeply apologise for the inconvenience and miscommunication of this and we look forward to resolving the matter for you.
SweepSouth
Thank you for your review despite the poor experience.
We are deeply disappointed to read this and sincerely apologise as our intention is never to cause such distress and confusion. We have had a look at your email communication regarding this and we are sorry that this process was not adequately explained to you. Kindly note that the charge was a pre-authorization hold which is automatically reversed once your booking is cancelled. Depending on your bank it should take a few days to roughly a week for this pending charge to disappear from your bank statement. We encourage clients to contact their bank for more information regarding this or to receive a clearer timeframe on when the pending charge will no longer reflect on their statement.
We have gone ahead and shared this with our team who will email you with further clarification on this.
We deeply apologise for the inconvenience and miscommunication of this and we look forward to resolving the matter for you.
SweepSouth
SweepSouth's reply27 Nov 2019, 12:51
Official
Hello Mary,
Thank you for your review despite the poor experience.
We are deeply disappointed to read this and sincerely apologise as our intention is never to cause such distress and confusion. We have had a look at your email communication regarding this and we are sorry that this process was not adequately explained to you. Kindly note that the charge was a pre-authorization hold which is automatically reversed once your booking is cancelled. Depending on your bank it should take a few days to roughly a week for this pending charge to disappear from your bank statement. We encourage clients to contact their bank for more information regarding this or to receive a clearer timeframe on when the pending charge will no longer reflect on their statement.
We have gone ahead and shared this with our team who will email you with further clarification on this.
We deeply apologise for the inconvenience and miscommunication of this and we look forward to resolving the matter for you.
SweepSouth
Thank you for your review despite the poor experience.
We are deeply disappointed to read this and sincerely apologise as our intention is never to cause such distress and confusion. We have had a look at your email communication regarding this and we are sorry that this process was not adequately explained to you. Kindly note that the charge was a pre-authorization hold which is automatically reversed once your booking is cancelled. Depending on your bank it should take a few days to roughly a week for this pending charge to disappear from your bank statement. We encourage clients to contact their bank for more information regarding this or to receive a clearer timeframe on when the pending charge will no longer reflect on their statement.
We have gone ahead and shared this with our team who will email you with further clarification on this.
We deeply apologise for the inconvenience and miscommunication of this and we look forward to resolving the matter for you.
SweepSouth
MM
Mary M's updateReviewer Update
27 Nov 2019, 13:03I have been to my bank twice and the money is still with Sweepsouth.I want my money
MM
Mary M's update27 Nov 2019, 13:03
Reviewer Update
I have been to my bank twice and the money is still with Sweepsouth.I want my money