BS
Boitumelo S
1 reviews | Active since Jul 2017
05 Dec 2021, 17:13
Pathetic service
Pathetic service!!! Booked a service, the lady didn’t clean she wiped the floor with a 2litre water in a 20ltr bucket, didn’t shift beds as I requested and chairs. I had to clean my house the next day from scratch, sweep south is refusing to refund me my money. They say I will a discount on my next booking, not sure what makes them think I will book a service again after this whole experience!!!! Untrained staff 😡🤮🤮🤮 will never recommend them to anyone
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SweepSouth's replyOfficial
06 Dec 2021, 09:31Good morning Boitumelo,
Thank you for your review. We would like to apologize that your SweepStar did not complete all the work as required and the effect this had on your experience on Saturday. While our onboarding, vetting, and continued feedback mechanisms are in place to ensure a certain level of service is met. We try to ensure mutually beneficial and respectful matches upfront, but we acknowledge that not every match will be perfect and we're so sorry that your SweepStar let you down this time around. Your low rating will also mean that you will not be matched with her again.
From the emails you've received from our Support Team, we feel that we have not offered you proper assistance and would like to apologize for this. We will be sending you an email with a further update.
Thank you for your review. We would like to apologize that your SweepStar did not complete all the work as required and the effect this had on your experience on Saturday. While our onboarding, vetting, and continued feedback mechanisms are in place to ensure a certain level of service is met. We try to ensure mutually beneficial and respectful matches upfront, but we acknowledge that not every match will be perfect and we're so sorry that your SweepStar let you down this time around. Your low rating will also mean that you will not be matched with her again.
From the emails you've received from our Support Team, we feel that we have not offered you proper assistance and would like to apologize for this. We will be sending you an email with a further update.
SweepSouth's reply06 Dec 2021, 09:31
Official
Good morning Boitumelo,
Thank you for your review. We would like to apologize that your SweepStar did not complete all the work as required and the effect this had on your experience on Saturday. While our onboarding, vetting, and continued feedback mechanisms are in place to ensure a certain level of service is met. We try to ensure mutually beneficial and respectful matches upfront, but we acknowledge that not every match will be perfect and we're so sorry that your SweepStar let you down this time around. Your low rating will also mean that you will not be matched with her again.
From the emails you've received from our Support Team, we feel that we have not offered you proper assistance and would like to apologize for this. We will be sending you an email with a further update.
Thank you for your review. We would like to apologize that your SweepStar did not complete all the work as required and the effect this had on your experience on Saturday. While our onboarding, vetting, and continued feedback mechanisms are in place to ensure a certain level of service is met. We try to ensure mutually beneficial and respectful matches upfront, but we acknowledge that not every match will be perfect and we're so sorry that your SweepStar let you down this time around. Your low rating will also mean that you will not be matched with her again.
From the emails you've received from our Support Team, we feel that we have not offered you proper assistance and would like to apologize for this. We will be sending you an email with a further update.