RB
Roger B
1 reviews | Active since Mar 2009
06 Sept 2024, 11:18
Pathetic service.
Booking made in advance, then the cleaner goes o leave and SweepSouth doesn't send someone else, they rather phone me on the day to ask if I want another cleaner, seriously are dumb!?
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SweepSouth's replyOfficial
13 Sept 2024, 08:24Hi Roger,
We’re genuinely sorry to hear about your experience. We understand how disruptive it can be when things don’t go as planned and when unexpected changes occur - we fully appreciate your frustration.
We are working hard to minimize the disruptions caused by occasional last-minute issues, such as a SweepStar falling ill or facing an unexpected family emergency, as happened with your booking. Your feedback highlights the need for us to improve our reallocation control measures and communication processes, and we are certainly addressing that.
We’re genuinely sorry to hear about your experience. We understand how disruptive it can be when things don’t go as planned and when unexpected changes occur - we fully appreciate your frustration.
We are working hard to minimize the disruptions caused by occasional last-minute issues, such as a SweepStar falling ill or facing an unexpected family emergency, as happened with your booking. Your feedback highlights the need for us to improve our reallocation control measures and communication processes, and we are certainly addressing that.
SweepSouth's reply13 Sept 2024, 08:24
Official
Hi Roger,
We’re genuinely sorry to hear about your experience. We understand how disruptive it can be when things don’t go as planned and when unexpected changes occur - we fully appreciate your frustration.
We are working hard to minimize the disruptions caused by occasional last-minute issues, such as a SweepStar falling ill or facing an unexpected family emergency, as happened with your booking. Your feedback highlights the need for us to improve our reallocation control measures and communication processes, and we are certainly addressing that.
We’re genuinely sorry to hear about your experience. We understand how disruptive it can be when things don’t go as planned and when unexpected changes occur - we fully appreciate your frustration.
We are working hard to minimize the disruptions caused by occasional last-minute issues, such as a SweepStar falling ill or facing an unexpected family emergency, as happened with your booking. Your feedback highlights the need for us to improve our reallocation control measures and communication processes, and we are certainly addressing that.