DW
Dieter W
1 reviews | Active since Mar 2013
24 Jun 2023, 17:03
Pathetic cleaning services
Very disappointed with Sweepsouth. The domestic was late, left early, had an attitude and barely cleaned. We certainly will not be using your services again. Your welcome to contact my family and I for any further information.
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Replies (1)
SweepSouth's replyOfficial
26 Jun 2023, 09:27Good morning Dieter. Thank you for taking the time to post on Hello Peter.
We are incredibly disappointed read this - It is absolutely unacceptable that your SweepStar did not measure up to the standards we hold our platform to and we've immediately escalated this. Punctuality, reliability, and the willingness to provide exceptional service are a few things we continuously communicate to SweepStars, sadly this was not been the case with your last experience and we're so sorry the SweepStar let you down. As SweepSouth is a platform that connects clients to SweepStars - ratings is a vital channel of communication for our platform. It allows SweepStars to better understand where they can improve and at the same time, when a client rates a SweepStar it allows our support team to contact the client who has had a poor experience, such as yourself.
Our team has contacted you via email to get to the bottom of this and try and turn this experience around for you.
We profusely apologise and sure hope you'd allow us another chance to make this right.
Regards.
We are incredibly disappointed read this - It is absolutely unacceptable that your SweepStar did not measure up to the standards we hold our platform to and we've immediately escalated this. Punctuality, reliability, and the willingness to provide exceptional service are a few things we continuously communicate to SweepStars, sadly this was not been the case with your last experience and we're so sorry the SweepStar let you down. As SweepSouth is a platform that connects clients to SweepStars - ratings is a vital channel of communication for our platform. It allows SweepStars to better understand where they can improve and at the same time, when a client rates a SweepStar it allows our support team to contact the client who has had a poor experience, such as yourself.
Our team has contacted you via email to get to the bottom of this and try and turn this experience around for you.
We profusely apologise and sure hope you'd allow us another chance to make this right.
Regards.
SweepSouth's reply26 Jun 2023, 09:27
Official
Good morning Dieter. Thank you for taking the time to post on Hello Peter.
We are incredibly disappointed read this - It is absolutely unacceptable that your SweepStar did not measure up to the standards we hold our platform to and we've immediately escalated this. Punctuality, reliability, and the willingness to provide exceptional service are a few things we continuously communicate to SweepStars, sadly this was not been the case with your last experience and we're so sorry the SweepStar let you down. As SweepSouth is a platform that connects clients to SweepStars - ratings is a vital channel of communication for our platform. It allows SweepStars to better understand where they can improve and at the same time, when a client rates a SweepStar it allows our support team to contact the client who has had a poor experience, such as yourself.
Our team has contacted you via email to get to the bottom of this and try and turn this experience around for you.
We profusely apologise and sure hope you'd allow us another chance to make this right.
Regards.
We are incredibly disappointed read this - It is absolutely unacceptable that your SweepStar did not measure up to the standards we hold our platform to and we've immediately escalated this. Punctuality, reliability, and the willingness to provide exceptional service are a few things we continuously communicate to SweepStars, sadly this was not been the case with your last experience and we're so sorry the SweepStar let you down. As SweepSouth is a platform that connects clients to SweepStars - ratings is a vital channel of communication for our platform. It allows SweepStars to better understand where they can improve and at the same time, when a client rates a SweepStar it allows our support team to contact the client who has had a poor experience, such as yourself.
Our team has contacted you via email to get to the bottom of this and try and turn this experience around for you.
We profusely apologise and sure hope you'd allow us another chance to make this right.
Regards.