Pathetic

Last Saturday, 7 September 2019, we booked a cleaning service and paid upfront through the Snapscan option. The cleaner never arrived and upon querying we found out that she had gone to a completely different suburb and would thus not arrive to provide the service we had paid for. The call centre made contact and advised they will attempt to arrange a substitute cleaner but when they called back they wanted to send a male cleaner which I refused as my wife was going to be at home alone and given the current situation in our country I find it extremely insensitive that they would even make such a suggestion.

I waited for them to refund the payment I made and when I didn’t hear anything I decided to email them on the 10th of September 2019 and later the evening I received a response from a Portia Xuba requesting my banking details which I sent through the following morning. I received no response nor any confirmation that the banking details have been received…suffice to say I was also not refunded. I sent them a follow up email which was also ignored and this morning I emailed them again to advise that I will have to turn to HelloPeter if they don’t respond by 14h00. If this is on HelloPeter it means they continued to ignore me.

It is really sad that such a great initiative and service offering is let down by complete incompetence. This is how many business end up closing their doors and SweepSouth can be assured that I will never make use of their service again.