1 reviews | Active since Jan 2013
Pathethic service
I had such a terrible experience with SweepSouth and here are my issues:
1. The domestic was about 20-25 minutes late and did not communicate. I had to reach out to her to check if she was fine and was still on the way.
2. She ignored me every time I spoke to her, meaning she ignored all my instructions as well.
3. She was rude and hostile. I felt so uncomfortable in my own home and did not appreciate that.
4. Her ironing was poor. Some of my clothes even looked crumpled. Plus she did not even finish ironing. Even the way she folded clothes was terrible.
5. She did not finish cleaning. Some parts of my home were not dusted. The dustbin was not emptied. She did not bother to even wipe the dishes and left the dishcloth soaking.
6. She generally did not communicate and walked around looking upset.
7. She broke the drawers in one of the bathrooms. Of course she said nothing about that. I had to find out myself.
8. She did not tidy up properly. What a mess!
I find it concerning that I was charged the full price for work that was not completed. I am so disappointed with SweepSouth and will not even bother to use your app again not recommend it to anyone.
We are incredibly disappointed read this - SweepSouth is a tech platform that connects SweepStars with clients. All SweepStars have to pass through the same rigorous screening procedures. Our thorough onboarding process relies on an in-person interview with all candidates, at least 2 years domestic cleaning experience, 2 positive references (calls), and a clean ******** record. Then, once on the platform, we do rely heavily on client's ratings. This usually ensures excellent performance from the get-go as well as a continued opportunity for SweepStars to improve.
Punctuality, reliability, and the willingness to provide exceptional service are a few things we continuously communicate to SweepStars. We believe our team has acted on this immediately to try and turn this experience around for you. Again, we are so very sorry this has *****ed your experience with our platform.
We can't wait to see you at your next booking and provide you with the seamless services we pride ourselves in.
If you do have any further concerns or issues please email us to *** - we'd be delighted to assist.
Regards.
We are incredibly disappointed read this - SweepSouth is a tech platform that connects SweepStars with clients. All SweepStars have to pass through the same rigorous screening procedures. Our thorough onboarding process relies on an in-person interview with all candidates, at least 2 years domestic cleaning experience, 2 positive references (calls), and a clean ******** record. Then, once on the platform, we do rely heavily on client's ratings. This usually ensures excellent performance from the get-go as well as a continued opportunity for SweepStars to improve.
Punctuality, reliability, and the willingness to provide exceptional service are a few things we continuously communicate to SweepStars. We believe our team has acted on this immediately to try and turn this experience around for you. Again, we are so very sorry this has *****ed your experience with our platform.
We can't wait to see you at your next booking and provide you with the seamless services we pride ourselves in.
If you do have any further concerns or issues please email us to *** - we'd be delighted to assist.
Regards.