SN
Sifiso N
1 reviews | Active since Feb 2012
27 Mar 2026, 07:27
Paid for services yet sweepstar never showed up
I made a booking and paid for cleaning services. The so called “sweepstar” did not show up, no prior explanation or reason was provided to me. What a joke, when I called, I was informed , I was told “she took an emergency leave”, which no one even told me about. I’m definitely not recommending this anymore.
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SweepSouth's replyOfficial
27 Mar 2026, 11:23Thank you for bringing this to our attention. We sincerely apologize for the frustration caused by your SweepStar not arriving and, more importantly, for the lack of proactive communication regarding their emergency leave. We understand that you rely on us to keep your household running smoothly, and we clearly let you down this time.
Taking payment without delivering the service is never our intention, and we want to ensure this is rectified immediately.
Please contact our support team directly at *** so we can prioritize your case, ensure a full refund or credit is processed, and discuss how we can make this up to you.
We value your past recommendations and hope we can earn back your trust.
Best regards,
Taking payment without delivering the service is never our intention, and we want to ensure this is rectified immediately.
Please contact our support team directly at *** so we can prioritize your case, ensure a full refund or credit is processed, and discuss how we can make this up to you.
We value your past recommendations and hope we can earn back your trust.
Best regards,
SweepSouth's reply27 Mar 2026, 11:23
Official
Thank you for bringing this to our attention. We sincerely apologize for the frustration caused by your SweepStar not arriving and, more importantly, for the lack of proactive communication regarding their emergency leave. We understand that you rely on us to keep your household running smoothly, and we clearly let you down this time.
Taking payment without delivering the service is never our intention, and we want to ensure this is rectified immediately.
Please contact our support team directly at *** so we can prioritize your case, ensure a full refund or credit is processed, and discuss how we can make this up to you.
We value your past recommendations and hope we can earn back your trust.
Best regards,
Taking payment without delivering the service is never our intention, and we want to ensure this is rectified immediately.
Please contact our support team directly at *** so we can prioritize your case, ensure a full refund or credit is processed, and discuss how we can make this up to you.
We value your past recommendations and hope we can earn back your trust.
Best regards,