KS
Keryn S
1 reviews | Active since Mar 2023
29 Mar 2023, 12:04
Once again poor service from SweepSouth
I had a booking with them and their SweepStar cancelled with me the afternoon before the appointment. I was then errornously charged a cancellation fee, when I queried this I was told the money would be reimbursed within 1 to 3 working days. A week later the money had still not been returned. When I followed up I was then told it would now take 7 to 10 working days. Well its now almost a month since this occurred and I have yet to get my money back. Their so called aim to respond to mails within 8 hours is also a farce - still waiting for a response to mail I sent 2 days ago. Will be cancelling future bookings...doesn't appear as they can offer a reliable service.
Helpful (0)
Replies (2)0
Replies (2)
SweepSouth's replyOfficial
29 Mar 2023, 14:43Hello Keryn.
We would like to express our sincere apologies for the delay in the refund. We are truly sorry that we have left down in the service that was provided the poor communication thereafter when finding the appropriate resolution. We would like to assure you that the refund has been actioned and even though this may take a few days to reflect, our senior management who has reached out to you will ensure feedback is provided as needed.
Again, we are truly sorry for the experience you have encountered.
We would like to express our sincere apologies for the delay in the refund. We are truly sorry that we have left down in the service that was provided the poor communication thereafter when finding the appropriate resolution. We would like to assure you that the refund has been actioned and even though this may take a few days to reflect, our senior management who has reached out to you will ensure feedback is provided as needed.
Again, we are truly sorry for the experience you have encountered.
SweepSouth's reply29 Mar 2023, 14:43
Official
Hello Keryn.
We would like to express our sincere apologies for the delay in the refund. We are truly sorry that we have left down in the service that was provided the poor communication thereafter when finding the appropriate resolution. We would like to assure you that the refund has been actioned and even though this may take a few days to reflect, our senior management who has reached out to you will ensure feedback is provided as needed.
Again, we are truly sorry for the experience you have encountered.
We would like to express our sincere apologies for the delay in the refund. We are truly sorry that we have left down in the service that was provided the poor communication thereafter when finding the appropriate resolution. We would like to assure you that the refund has been actioned and even though this may take a few days to reflect, our senior management who has reached out to you will ensure feedback is provided as needed.
Again, we are truly sorry for the experience you have encountered.
KS
Keryn S's updateReviewer Update
29 Mar 2023, 15:20I have responded to your mail - you are refunding the amount against the incorrect card - a card/bank I haven't used for almost 2 years! Please just refund against the details which you made the deduction from.
KS
Keryn S's update29 Mar 2023, 15:20
Reviewer Update
I have responded to your mail - you are refunding the amount against the incorrect card - a card/bank I haven't used for almost 2 years! Please just refund against the details which you made the deduction from.