WN
Wille N
1 reviews | Active since Oct 2019
24 Jan 2020, 08:16
NOT RECOMMENDING SWEEPSOUTH
My first time using the app, and it was horrible. Firstly, our "sweepster" was half an hour late, she didn't clean everywhere, she left wet clothes in our washing machine, and the worst part of it all is that she broke a lid. I am not satisfied at all and would definitely NOT recommend SweepSouth.
I have to say I did shorten the cleaning time, but by an hour, but time management is really not that difficult. In regards with the broken lid, in their T's & C's and states that kitchenware isn't part of the replacement items?? so they can basically destroy your kitchenware.
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SweepSouth's replyOfficial
24 Jan 2020, 16:48Hello Wille,
Thank you for your review despite the unfortunate experience you have had.
We deeply disappointed to read this and sincerely apologise. We completely understand how very upset you must be feeling at this time however we would like to provide some clarity around your experience.
When making a booking our system estimates the number of hours it will take to complete. Our estimates are based on a number of different factors and provide our customers with the average amount of time that would be required to complete all tasks. We have to be fair in these types of instances, ensuring that our SweepStars are provided with ample time to carefully, efficiently and properly complete all tasks. Where time is reduced, sufficient time has not been booked or where extra tasks have not been selected, we are unable to put in effect our Satisfaction Guarantee as we are not in a position to guarantee that all work would be completed in a time-frame that our system has not advised.
Furthermore with regards to the damage of your kitchenware, unfortunately, as mentioned in our T&C's, which was communicated to you via email, we would be unable to submit a claim through to the insurance due to the nature of the incident which is further explained in greater detail in our Terms and Conditions.
We are, however, sorry that you were not better supported and guided through this. Your feedback will be shared with the relevant teams to address to ensure such cases are better managed with clients.
One again, we sincerely apologise for your experience and we hope this provided further clarity and assistance.
SweepSouth
Thank you for your review despite the unfortunate experience you have had.
We deeply disappointed to read this and sincerely apologise. We completely understand how very upset you must be feeling at this time however we would like to provide some clarity around your experience.
When making a booking our system estimates the number of hours it will take to complete. Our estimates are based on a number of different factors and provide our customers with the average amount of time that would be required to complete all tasks. We have to be fair in these types of instances, ensuring that our SweepStars are provided with ample time to carefully, efficiently and properly complete all tasks. Where time is reduced, sufficient time has not been booked or where extra tasks have not been selected, we are unable to put in effect our Satisfaction Guarantee as we are not in a position to guarantee that all work would be completed in a time-frame that our system has not advised.
Furthermore with regards to the damage of your kitchenware, unfortunately, as mentioned in our T&C's, which was communicated to you via email, we would be unable to submit a claim through to the insurance due to the nature of the incident which is further explained in greater detail in our Terms and Conditions.
We are, however, sorry that you were not better supported and guided through this. Your feedback will be shared with the relevant teams to address to ensure such cases are better managed with clients.
One again, we sincerely apologise for your experience and we hope this provided further clarity and assistance.
SweepSouth
SweepSouth's reply24 Jan 2020, 16:48
Official
Hello Wille,
Thank you for your review despite the unfortunate experience you have had.
We deeply disappointed to read this and sincerely apologise. We completely understand how very upset you must be feeling at this time however we would like to provide some clarity around your experience.
When making a booking our system estimates the number of hours it will take to complete. Our estimates are based on a number of different factors and provide our customers with the average amount of time that would be required to complete all tasks. We have to be fair in these types of instances, ensuring that our SweepStars are provided with ample time to carefully, efficiently and properly complete all tasks. Where time is reduced, sufficient time has not been booked or where extra tasks have not been selected, we are unable to put in effect our Satisfaction Guarantee as we are not in a position to guarantee that all work would be completed in a time-frame that our system has not advised.
Furthermore with regards to the damage of your kitchenware, unfortunately, as mentioned in our T&C's, which was communicated to you via email, we would be unable to submit a claim through to the insurance due to the nature of the incident which is further explained in greater detail in our Terms and Conditions.
We are, however, sorry that you were not better supported and guided through this. Your feedback will be shared with the relevant teams to address to ensure such cases are better managed with clients.
One again, we sincerely apologise for your experience and we hope this provided further clarity and assistance.
SweepSouth
Thank you for your review despite the unfortunate experience you have had.
We deeply disappointed to read this and sincerely apologise. We completely understand how very upset you must be feeling at this time however we would like to provide some clarity around your experience.
When making a booking our system estimates the number of hours it will take to complete. Our estimates are based on a number of different factors and provide our customers with the average amount of time that would be required to complete all tasks. We have to be fair in these types of instances, ensuring that our SweepStars are provided with ample time to carefully, efficiently and properly complete all tasks. Where time is reduced, sufficient time has not been booked or where extra tasks have not been selected, we are unable to put in effect our Satisfaction Guarantee as we are not in a position to guarantee that all work would be completed in a time-frame that our system has not advised.
Furthermore with regards to the damage of your kitchenware, unfortunately, as mentioned in our T&C's, which was communicated to you via email, we would be unable to submit a claim through to the insurance due to the nature of the incident which is further explained in greater detail in our Terms and Conditions.
We are, however, sorry that you were not better supported and guided through this. Your feedback will be shared with the relevant teams to address to ensure such cases are better managed with clients.
One again, we sincerely apologise for your experience and we hope this provided further clarity and assistance.
SweepSouth