No show
I decided to use this cool app and rule out the hassels of requesting a domestic to help out for the day. Everything was well digitised and I was super impressed with the app. I even recommended it to friends and colleagues and was looking real forward to my scheduled appointment which a booked a week in advance. On the morning of the appointment I woke up early to receive my lady. After 15 minutes of no show, I tried contacting her but the call went straight to voice mail. I contacted the helpcenter and was told that they will try to get a replacement. I followed up 30 minutes later, only to be told that they couldn't get a replacement, but will offer me 1 hour service free of charge. This was a huge disappointment that she didn't even pitch even though I booked a week in advance. I will never use this service again and I will dissuade anybody who intend using Sweepsouth.
Thank you for your review. We would like to sincerely apologise for letting you down and for your SweepStar not arriving at your booking as scheduled. This is totally against what we stand for as our aim to provide you with reliable service each time you book with us and we will be addressing this with the SweepStar in question directly. It is important to us that all SweepStars, who operate through our platform, offer a high level of service and this includes being reliable and punctual.
We are bitterly sorry about the experience you've had and we do understand that you are sceptical about using our services again. However, we do hope that we get an opportunity to make this up to you and we will get in touch to discuss this further with you.
SweepSouth
Thank you for your review. We would like to sincerely apologise for letting you down and for your SweepStar not arriving at your booking as scheduled. This is totally against what we stand for as our aim to provide you with reliable service each time you book with us and we will be addressing this with the SweepStar in question directly. It is important to us that all SweepStars, who operate through our platform, offer a high level of service and this includes being reliable and punctual.
We are bitterly sorry about the experience you've had and we do understand that you are sceptical about using our services again. However, we do hope that we get an opportunity to make this up to you and we will get in touch to discuss this further with you.
SweepSouth