LVdW
Lee Van der Walt
1 reviews | Active since Feb 2020
25 May 2024, 03:00
NO SERVICE!!!
This service is absolutely shocking. Everytime I've asked to be assisted and to stop a certain lady from returning to my premises, they keep sending her back. On 3 occasions she's burnt my clothes but had the man behind the call and email, Keanu George taken an order, this would've been prevented. Her work is atrocious. I'm getting no feedback whatsoever and have requested for the manager to call but nothing is happening!!!!! STAY AWAY FROM THIS BUSINESS!!!! I'VE BEEN HERE FOR TOO MANY YEARS
Helpful (0)
Replies (3)0
Replies (3)
SweepSouth's replyOfficial
03 Jun 2024, 15:17Hi Lee,
Thank you for your review. We sincerely apologize for the issues you've experienced with our service.
Upon reviewing the recent events, we take full responsibility for the return of the same SweepStar despite your requests. We apologize for this oversight.
Regarding the burnt items, as communicated via the account holder's email, you are eligible to submit a claim, and we are here to support you through that process. We want to ensure you receive any assistance needed to resolve this matter.
We have escalated your feedback regarding the SweepStar's performance to our Operations team, and appropriate actions are being taken to address these concerns. Your experience is not reflective of our standards, and we are committed to making necessary improvements.
We understand your decision not to use our service again. However, should you ever reconsider, we'd like to extend our apologies with some Sweepcred, which is left in the account holder's wallet for your future use. We appreciate your feedback and thank you for bringing this matter to our attention.
Thank you for your review. We sincerely apologize for the issues you've experienced with our service.
Upon reviewing the recent events, we take full responsibility for the return of the same SweepStar despite your requests. We apologize for this oversight.
Regarding the burnt items, as communicated via the account holder's email, you are eligible to submit a claim, and we are here to support you through that process. We want to ensure you receive any assistance needed to resolve this matter.
We have escalated your feedback regarding the SweepStar's performance to our Operations team, and appropriate actions are being taken to address these concerns. Your experience is not reflective of our standards, and we are committed to making necessary improvements.
We understand your decision not to use our service again. However, should you ever reconsider, we'd like to extend our apologies with some Sweepcred, which is left in the account holder's wallet for your future use. We appreciate your feedback and thank you for bringing this matter to our attention.
SweepSouth's reply03 Jun 2024, 15:17
Official
Hi Lee,
Thank you for your review. We sincerely apologize for the issues you've experienced with our service.
Upon reviewing the recent events, we take full responsibility for the return of the same SweepStar despite your requests. We apologize for this oversight.
Regarding the burnt items, as communicated via the account holder's email, you are eligible to submit a claim, and we are here to support you through that process. We want to ensure you receive any assistance needed to resolve this matter.
We have escalated your feedback regarding the SweepStar's performance to our Operations team, and appropriate actions are being taken to address these concerns. Your experience is not reflective of our standards, and we are committed to making necessary improvements.
We understand your decision not to use our service again. However, should you ever reconsider, we'd like to extend our apologies with some Sweepcred, which is left in the account holder's wallet for your future use. We appreciate your feedback and thank you for bringing this matter to our attention.
Thank you for your review. We sincerely apologize for the issues you've experienced with our service.
Upon reviewing the recent events, we take full responsibility for the return of the same SweepStar despite your requests. We apologize for this oversight.
Regarding the burnt items, as communicated via the account holder's email, you are eligible to submit a claim, and we are here to support you through that process. We want to ensure you receive any assistance needed to resolve this matter.
We have escalated your feedback regarding the SweepStar's performance to our Operations team, and appropriate actions are being taken to address these concerns. Your experience is not reflective of our standards, and we are committed to making necessary improvements.
We understand your decision not to use our service again. However, should you ever reconsider, we'd like to extend our apologies with some Sweepcred, which is left in the account holder's wallet for your future use. We appreciate your feedback and thank you for bringing this matter to our attention.
LVdW
Lee Van der Walt's updateReviewer Update
03 Jun 2024, 18:03I still use Sweepsouth as I have for years. I am with one I am now comfortable with, not burning my clothes. It just frustrates me that you sent the same one back 3x over after I told and asked you not to! I her burning my clothes more than once, I will claim it through to your company as I take insurance every single time I have a Sweepstar worker. You should train your staff.
Thank you.
Thank you.
LVdW
Lee Van der Walt's update03 Jun 2024, 18:03
Reviewer Update
I still use Sweepsouth as I have for years. I am with one I am now comfortable with, not burning my clothes. It just frustrates me that you sent the same one back 3x over after I told and asked you not to! I her burning my clothes more than once, I will claim it through to your company as I take insurance every single time I have a Sweepstar worker. You should train your staff.
Thank you.
Thank you.
SweepSouth's replyOfficial
03 Jun 2024, 19:37Hi Lee,
It's great to see that your recurring weekly schedule is reinstated and satisfactory. Thank you for your continued loyalty.
We recognize how frustrating these experiences must have been for you, and we are committed to improving our service through better training for our team and more attentive handling of client requests.
If there is anything specific we can do to assist you with the claims process or any other concerns, please let us know. We're here to help.
Thank you again for your feedback and for giving us the opportunity to make things right.
It's great to see that your recurring weekly schedule is reinstated and satisfactory. Thank you for your continued loyalty.
We recognize how frustrating these experiences must have been for you, and we are committed to improving our service through better training for our team and more attentive handling of client requests.
If there is anything specific we can do to assist you with the claims process or any other concerns, please let us know. We're here to help.
Thank you again for your feedback and for giving us the opportunity to make things right.
SweepSouth's reply03 Jun 2024, 19:37
Official
Hi Lee,
It's great to see that your recurring weekly schedule is reinstated and satisfactory. Thank you for your continued loyalty.
We recognize how frustrating these experiences must have been for you, and we are committed to improving our service through better training for our team and more attentive handling of client requests.
If there is anything specific we can do to assist you with the claims process or any other concerns, please let us know. We're here to help.
Thank you again for your feedback and for giving us the opportunity to make things right.
It's great to see that your recurring weekly schedule is reinstated and satisfactory. Thank you for your continued loyalty.
We recognize how frustrating these experiences must have been for you, and we are committed to improving our service through better training for our team and more attentive handling of client requests.
If there is anything specific we can do to assist you with the claims process or any other concerns, please let us know. We're here to help.
Thank you again for your feedback and for giving us the opportunity to make things right.