GC
Gideon C
1 reviews | Active since Jan 2020
28 Jan 2020, 21:09
No responsibility taken by SweepSouth for appalling service
Unacceptable level of service from one of their 'SweepStars'. From something basic (like using oven cleaner thinking it was polish) to breaking our glass coffee table (and leaving without pointing it out, so we have to find it afterwards). Plus then burning a shirt.
After raising this with their service team, I was told that by using the service you agree to their term and conditions (which was linked) and that there's no recourse in the matter other than the fact that it will be addressed with the 'SweepStar'.
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Replies (2)
SweepSouth's replyOfficial
29 Jan 2020, 10:13Hello Gideon,
Thank you for your review.
We completely understand your frustration and disappointment regarding this matter and sincerely apologise for your experience and for the breakage of your coffee table and burnt shirt.
We are concerned about what you shared and terribly sorry that you were not better guided and supported through this matter. We would like to assure you that we take incidents of damage extremely seriously here at SweepSouth and have various strict measures in place to avoid and deal with such cases.
When damage incidents are reported we have a strict process in place that we implement to assist and guide clients through this unfortunate situation and through the claims procedure. This process also involves an internal process with the SweepStar to guide and support her in being more careful with clients belongings. However, as per our T&C, incidents of damage need to meet certain criteria for us to proceed with a claim.
We would, however, like to look into this further. Thus, could you please provide us with the email used to make your bookings or your booking reference number to allow us to investigate this further and email you with further assistance. We sincerely apologise once again for this and look forward to your response and providing further assistance.
SweepSouth Social Team
Thank you for your review.
We completely understand your frustration and disappointment regarding this matter and sincerely apologise for your experience and for the breakage of your coffee table and burnt shirt.
We are concerned about what you shared and terribly sorry that you were not better guided and supported through this matter. We would like to assure you that we take incidents of damage extremely seriously here at SweepSouth and have various strict measures in place to avoid and deal with such cases.
When damage incidents are reported we have a strict process in place that we implement to assist and guide clients through this unfortunate situation and through the claims procedure. This process also involves an internal process with the SweepStar to guide and support her in being more careful with clients belongings. However, as per our T&C, incidents of damage need to meet certain criteria for us to proceed with a claim.
We would, however, like to look into this further. Thus, could you please provide us with the email used to make your bookings or your booking reference number to allow us to investigate this further and email you with further assistance. We sincerely apologise once again for this and look forward to your response and providing further assistance.
SweepSouth Social Team
SweepSouth's reply29 Jan 2020, 10:13
Official
Hello Gideon,
Thank you for your review.
We completely understand your frustration and disappointment regarding this matter and sincerely apologise for your experience and for the breakage of your coffee table and burnt shirt.
We are concerned about what you shared and terribly sorry that you were not better guided and supported through this matter. We would like to assure you that we take incidents of damage extremely seriously here at SweepSouth and have various strict measures in place to avoid and deal with such cases.
When damage incidents are reported we have a strict process in place that we implement to assist and guide clients through this unfortunate situation and through the claims procedure. This process also involves an internal process with the SweepStar to guide and support her in being more careful with clients belongings. However, as per our T&C, incidents of damage need to meet certain criteria for us to proceed with a claim.
We would, however, like to look into this further. Thus, could you please provide us with the email used to make your bookings or your booking reference number to allow us to investigate this further and email you with further assistance. We sincerely apologise once again for this and look forward to your response and providing further assistance.
SweepSouth Social Team
Thank you for your review.
We completely understand your frustration and disappointment regarding this matter and sincerely apologise for your experience and for the breakage of your coffee table and burnt shirt.
We are concerned about what you shared and terribly sorry that you were not better guided and supported through this matter. We would like to assure you that we take incidents of damage extremely seriously here at SweepSouth and have various strict measures in place to avoid and deal with such cases.
When damage incidents are reported we have a strict process in place that we implement to assist and guide clients through this unfortunate situation and through the claims procedure. This process also involves an internal process with the SweepStar to guide and support her in being more careful with clients belongings. However, as per our T&C, incidents of damage need to meet certain criteria for us to proceed with a claim.
We would, however, like to look into this further. Thus, could you please provide us with the email used to make your bookings or your booking reference number to allow us to investigate this further and email you with further assistance. We sincerely apologise once again for this and look forward to your response and providing further assistance.
SweepSouth Social Team
SweepSouth's replyOfficial
29 Jan 2020, 10:58Thank you for your response Gideon.
Kindly note that we have been made aware that our team have been in contact with you today via email.
SweepSouth Social Team.
Kindly note that we have been made aware that our team have been in contact with you today via email.
SweepSouth Social Team.
SweepSouth's reply29 Jan 2020, 10:58
Official
Thank you for your response Gideon.
Kindly note that we have been made aware that our team have been in contact with you today via email.
SweepSouth Social Team.
Kindly note that we have been made aware that our team have been in contact with you today via email.
SweepSouth Social Team.