1 reviews | Active since Apr 2013
No refund after a month!
I would like to raise a complaint about a refund Sweepsouth refuses to pay. On 1st March 2020, the Sweepstar finished her tasks early and **********ly did not indicate as such on the app causing me to pay the extra amount for work not done. I raised this complaint and indicated for a refund. Since then nothing has been paid out. Your support people are absolutely useless. Instead Williams keeps promising she will give me feedback but ignores my emails point blank. This is unacceptable customer service and a level of theft. Please refund me immediately and stop saying it went through when it clearly did not and then blame my bank. The fault is not with me but with your **** systems and ****************. Sort this out.
Thank you for your review.
We're terribly sorry to read this as this is most certainly not how this should have been handled. In instances where a SweepStars does not log the correct hours, we encourage clients to reach out to our Support team and they will assist in quickly correcting this and the difference will be automatically refunded to your account as SweepCred unless specifically stated that you require the amount refunded to your personal account. We are thus quite concerned that this did not occur and sincerely apologise for your experience.
We would thus like to look into this and offer further assistance. Please could you share with us the email used to make your bookings and we will ensure this is promptly resolved.
SweepSouth Social Team
Thank you for your review.
We're terribly sorry to read this as this is most certainly not how this should have been handled. In instances where a SweepStars does not log the correct hours, we encourage clients to reach out to our Support team and they will assist in quickly correcting this and the difference will be automatically refunded to your account as SweepCred unless specifically stated that you require the amount refunded to your personal account. We are thus quite concerned that this did not occur and sincerely apologise for your experience.
We would thus like to look into this and offer further assistance. Please could you share with us the email used to make your bookings and we will ensure this is promptly resolved.
SweepSouth Social Team