KM
Karen M
1 reviews | Active since Sept 2019
12 Sept 2019, 09:06
No option to remove or change tip!!!
There is NO clear option on the app to remove or change tip!! I asked the help centre how to remove the tip and a lady called Lushane explained the reason why tips are encouraged- which did not answer the question. The amount with tip was deducted without me having a chance to change it. This is NOT ok. Sweepstars are good but the client service sucks and the app still needs work!
Helpful (0)
Replies (3)0
Replies (3)
SweepSouth's replyOfficial
12 Sept 2019, 11:33Hello Karen,
Thank you for your review, despite your disappointing experience.
We are terribly sorry about the service you received and are deeply disappointed that you had such an experience. We can assure you that such experiences are not a reflection of our platform or services.
Once you make a tip there is, unfortunately, no option to edit or remove the tip. In cases where clients would like to do this, they are welcome to reach out to our support team and we will make the necessary changes on behalf of the client. We are so sorry for the misunderstanding surrounding this and that this was not communicated clearly to you from the start. We value your feedback regarding the addition of such a feature and have shared this with the relevant teams to look into incorporating into our app in the future. We highly appreciate client feedback as it helps us to ensure our platform is always evolving to cater to client needs.
Furthermore, the matter of your tip has been shared with our team and they have corrected this on the booking for you and emailed you back with further assistance. We sincerely apologise once again for this and look forward to improving things in future bookings.
SweepSouth
Thank you for your review, despite your disappointing experience.
We are terribly sorry about the service you received and are deeply disappointed that you had such an experience. We can assure you that such experiences are not a reflection of our platform or services.
Once you make a tip there is, unfortunately, no option to edit or remove the tip. In cases where clients would like to do this, they are welcome to reach out to our support team and we will make the necessary changes on behalf of the client. We are so sorry for the misunderstanding surrounding this and that this was not communicated clearly to you from the start. We value your feedback regarding the addition of such a feature and have shared this with the relevant teams to look into incorporating into our app in the future. We highly appreciate client feedback as it helps us to ensure our platform is always evolving to cater to client needs.
Furthermore, the matter of your tip has been shared with our team and they have corrected this on the booking for you and emailed you back with further assistance. We sincerely apologise once again for this and look forward to improving things in future bookings.
SweepSouth
SweepSouth's reply12 Sept 2019, 11:33
Official
Hello Karen,
Thank you for your review, despite your disappointing experience.
We are terribly sorry about the service you received and are deeply disappointed that you had such an experience. We can assure you that such experiences are not a reflection of our platform or services.
Once you make a tip there is, unfortunately, no option to edit or remove the tip. In cases where clients would like to do this, they are welcome to reach out to our support team and we will make the necessary changes on behalf of the client. We are so sorry for the misunderstanding surrounding this and that this was not communicated clearly to you from the start. We value your feedback regarding the addition of such a feature and have shared this with the relevant teams to look into incorporating into our app in the future. We highly appreciate client feedback as it helps us to ensure our platform is always evolving to cater to client needs.
Furthermore, the matter of your tip has been shared with our team and they have corrected this on the booking for you and emailed you back with further assistance. We sincerely apologise once again for this and look forward to improving things in future bookings.
SweepSouth
Thank you for your review, despite your disappointing experience.
We are terribly sorry about the service you received and are deeply disappointed that you had such an experience. We can assure you that such experiences are not a reflection of our platform or services.
Once you make a tip there is, unfortunately, no option to edit or remove the tip. In cases where clients would like to do this, they are welcome to reach out to our support team and we will make the necessary changes on behalf of the client. We are so sorry for the misunderstanding surrounding this and that this was not communicated clearly to you from the start. We value your feedback regarding the addition of such a feature and have shared this with the relevant teams to look into incorporating into our app in the future. We highly appreciate client feedback as it helps us to ensure our platform is always evolving to cater to client needs.
Furthermore, the matter of your tip has been shared with our team and they have corrected this on the booking for you and emailed you back with further assistance. We sincerely apologise once again for this and look forward to improving things in future bookings.
SweepSouth
KM
Karen M's updateReviewer Update
12 Sept 2019, 11:48Thanks for this - looking forward to hearing from your team. Please could I recommend relooking the UX design on your app though - customers have the right to change payment options that are voluntary and not compulsory. I’d also like to recommend an option to change the rating if a mistake is made or you changed your mind.
Thanks again.
Thanks again.
KM
Karen M's update12 Sept 2019, 11:48
Reviewer Update
Thanks for this - looking forward to hearing from your team. Please could I recommend relooking the UX design on your app though - customers have the right to change payment options that are voluntary and not compulsory. I’d also like to recommend an option to change the rating if a mistake is made or you changed your mind.
Thanks again.
Thanks again.
SweepSouth's replyOfficial
13 Sept 2019, 10:04Hello Karen,
Thank you for the further feedback, we appreciate the concern and interest in our platform. We have passed this on to our development team who will look into it.
We sincerely apologise once again for the inconvenience caused by this and look forward to improving things with you going forward.
Please have a sparkling day!
SweepSouth
Thank you for the further feedback, we appreciate the concern and interest in our platform. We have passed this on to our development team who will look into it.
We sincerely apologise once again for the inconvenience caused by this and look forward to improving things with you going forward.
Please have a sparkling day!
SweepSouth
SweepSouth's reply13 Sept 2019, 10:04
Official
Hello Karen,
Thank you for the further feedback, we appreciate the concern and interest in our platform. We have passed this on to our development team who will look into it.
We sincerely apologise once again for the inconvenience caused by this and look forward to improving things with you going forward.
Please have a sparkling day!
SweepSouth
Thank you for the further feedback, we appreciate the concern and interest in our platform. We have passed this on to our development team who will look into it.
We sincerely apologise once again for the inconvenience caused by this and look forward to improving things with you going forward.
Please have a sparkling day!
SweepSouth