No follow up on complaint

I always had good experiences with them. Sometimes there was some experience i I did not like but I still used the cleaning service. But on Monday the 15th of April the following happened: This lady whatsapped me Yesterday for my address and this morning of which I gave it to her and also the closest spots to where the taxis may stop.

I had to go and fetch her at 8:10 at the spar.

When we got here I walked her through the house and she looked so neverminded.

Just before she was done I asked her if she vacuumed underneath the carpet and she said no, upon asking why she just said because I didn’t ask her to.

She did not clean the ash from the braai and when asked about it she just asked with an attitude if I am going to add extra time as she is supposed to leave at 13:40.

I just told her to leave it then.

She did go and clean it but left the bag with the ash and the stuff she used to clean it with just there!!

The carpet she cleaned underneath was left in a mess.

She did not tidy anything in the office.

When I asked her if I should drop her off, she said yes at Tops, and with an attitude if I am not to busy.

When we wanted to get into the car she nocked my car door (that a month old) against a brick wall and then just proceeded to climb in without even saying anything. Upon investigation there is an L shaped scratch on the door!

I asked her to leave. I was unfortunately not willing to give her a ride.

She did not mark her booking as complete.

They said they will call me to discuss the situation but on both dates provided they did not call to follow up!!