No communication when Sweepstar could not come in and cancelation fee charged

To say that I am disappointed would be an understatement. I signed up on the app. Then I booked for someone to come clean my house. On that day of the appointment, I waited and waited but nothing. I send through an email asking about what had happened to the person who was supposed to come. I was told that they had come and turned back because I didn't come to open. I didn't go to open because I didn't know they had arrived because they didn't call. I did not have their contact details to call and find out what why they were delayed. I can't even prove that they indeed did pitch. Since they had my house number, they could have even asked other people who come in and out to call me or something. A few hours later when I checked my email I saw that the appointment had been canceled and I had been charged for that. I tried to find out what had transpired, they just said it's sad that this has happened this way but there is nothing they can do. I am not going to use SweepSouth's services again. They said I should have included my contact information so that they could call if needed. I did not recall being asked for my contact information for contact just in case there is a problem with the appointment. So in the end I lost my money and my time was wasted that I should have allocated to something else instead of waiting at home for nothing. This was the first and the last time for me to use their services