NG
Nadine G
1 reviews | Active since Nov 2016
20 Dec 2019, 12:45
No client service
I have been using Sweepsouth for about a year now and have found a preferred Sweepstar.
I made a booking in the first week of December, the booking was confirmed and payment was made. On 09/12/2019 I was informed that my Sweepstar will be on leave on that day so I will have to reschedule. I don't want to make use of a different Sweepstar so I cancelled my booking on 10/12/2019. I cancelled at least 10 days in advance. My booking was for 21/12/2019.
I have requested on two occasions for a refund for my booking and have received no communication or feedback. Every time I phone the lines are busy.
This type of service is what will make me not want to use Sweepsouth anymore.
Helpful (0)
Replies (3)0
Replies (3)
SweepSouth's replyOfficial
20 Dec 2019, 16:18Hello Nadine,
Thank you for your review.
We are bitterly disappointed to read about the experience you have had with regards to receiving your refund. This is certainly not the service that we aim to provide to our clients.
Kindly note that in the case where your SweepStar suddenly becomes unavailable, our system automatically assigns you a new SweepStar to ensure that your booking still takes place. We want to ensure that our clients still receive their booking regardless of whether their preferred SweepStar is available. We do, however, provide clients with the option to cancel this booking if their preferred SweepStar is not available which we do see you took advantage of.
We have had a look at the email communication that was sent to our Support Team and can confirm that the amount was refunded to your SweepSouth account as SweepCred. Kindly note that our Support Team emailed you back on two separate occasions regarding this, once on 11 December 2019 and on 13 December 2019 with no response from your end.
We will, however, be sharing this with our Support Team once again to reach out to you and offer further assistance in processing a refund request to your personal account. We kindly ask that you also check your spam/junk folder for this email.
Once again, we apologise for the poor service and the experience and we will ensure we support in resolving this for you.
SweepSouth
Thank you for your review.
We are bitterly disappointed to read about the experience you have had with regards to receiving your refund. This is certainly not the service that we aim to provide to our clients.
Kindly note that in the case where your SweepStar suddenly becomes unavailable, our system automatically assigns you a new SweepStar to ensure that your booking still takes place. We want to ensure that our clients still receive their booking regardless of whether their preferred SweepStar is available. We do, however, provide clients with the option to cancel this booking if their preferred SweepStar is not available which we do see you took advantage of.
We have had a look at the email communication that was sent to our Support Team and can confirm that the amount was refunded to your SweepSouth account as SweepCred. Kindly note that our Support Team emailed you back on two separate occasions regarding this, once on 11 December 2019 and on 13 December 2019 with no response from your end.
We will, however, be sharing this with our Support Team once again to reach out to you and offer further assistance in processing a refund request to your personal account. We kindly ask that you also check your spam/junk folder for this email.
Once again, we apologise for the poor service and the experience and we will ensure we support in resolving this for you.
SweepSouth
SweepSouth's reply20 Dec 2019, 16:18
Official
Hello Nadine,
Thank you for your review.
We are bitterly disappointed to read about the experience you have had with regards to receiving your refund. This is certainly not the service that we aim to provide to our clients.
Kindly note that in the case where your SweepStar suddenly becomes unavailable, our system automatically assigns you a new SweepStar to ensure that your booking still takes place. We want to ensure that our clients still receive their booking regardless of whether their preferred SweepStar is available. We do, however, provide clients with the option to cancel this booking if their preferred SweepStar is not available which we do see you took advantage of.
We have had a look at the email communication that was sent to our Support Team and can confirm that the amount was refunded to your SweepSouth account as SweepCred. Kindly note that our Support Team emailed you back on two separate occasions regarding this, once on 11 December 2019 and on 13 December 2019 with no response from your end.
We will, however, be sharing this with our Support Team once again to reach out to you and offer further assistance in processing a refund request to your personal account. We kindly ask that you also check your spam/junk folder for this email.
Once again, we apologise for the poor service and the experience and we will ensure we support in resolving this for you.
SweepSouth
Thank you for your review.
We are bitterly disappointed to read about the experience you have had with regards to receiving your refund. This is certainly not the service that we aim to provide to our clients.
Kindly note that in the case where your SweepStar suddenly becomes unavailable, our system automatically assigns you a new SweepStar to ensure that your booking still takes place. We want to ensure that our clients still receive their booking regardless of whether their preferred SweepStar is available. We do, however, provide clients with the option to cancel this booking if their preferred SweepStar is not available which we do see you took advantage of.
We have had a look at the email communication that was sent to our Support Team and can confirm that the amount was refunded to your SweepSouth account as SweepCred. Kindly note that our Support Team emailed you back on two separate occasions regarding this, once on 11 December 2019 and on 13 December 2019 with no response from your end.
We will, however, be sharing this with our Support Team once again to reach out to you and offer further assistance in processing a refund request to your personal account. We kindly ask that you also check your spam/junk folder for this email.
Once again, we apologise for the poor service and the experience and we will ensure we support in resolving this for you.
SweepSouth
NG
Nadine G's updateReviewer Update
23 Dec 2019, 14:02Thank you Nureen Leeman for assisting me promptly with my problem.
I am very happy with the service received from you.
I am very happy with the service received from you.
NG
Nadine G's update23 Dec 2019, 14:02
Reviewer Update
Thank you Nureen Leeman for assisting me promptly with my problem.
I am very happy with the service received from you.
I am very happy with the service received from you.
SweepSouth's replyOfficial
23 Dec 2019, 16:39Hello Nadine,
We are so happy to read this and so thrilled that Nureen was able to promptly assist in resolving this for you.
Thank you for taking the time to share this and please have a wonderful day further.
SweepSouth
We are so happy to read this and so thrilled that Nureen was able to promptly assist in resolving this for you.
Thank you for taking the time to share this and please have a wonderful day further.
SweepSouth
SweepSouth's reply23 Dec 2019, 16:39
Official
Hello Nadine,
We are so happy to read this and so thrilled that Nureen was able to promptly assist in resolving this for you.
Thank you for taking the time to share this and please have a wonderful day further.
SweepSouth
We are so happy to read this and so thrilled that Nureen was able to promptly assist in resolving this for you.
Thank you for taking the time to share this and please have a wonderful day further.
SweepSouth