WS
Wesley S
1 reviews | Active since Aug 2020
10 Jun 2021, 15:27
Nice concept, but inability to provide same cleaners on recurring visits makes it impractical
Service seems good at face value. But - despite multiple attempts to get consistency across my regular weekly cleaning - the cleaner changes on almost every visit. I had 4 cleaner changes across 3 visits. It is completely impractical to onboard a new cleaner for EVERY visit and makes it more work to use SweepSouth (at a higher price) than to just interview and hire normally.
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SweepSouth's replyOfficial
10 Jun 2021, 17:07Hi Wesley,
We are so sorry about the unreliability you have experienced with SweepStars. This is certainly not at all how we do things here at SweepSouth.
For your convenience, should your SweepStar suddenly become unavailable our policy is to automatically assign you another SweepStar ensuring that you are provided with cleaning on the day. We always strive to ensure that SweepStars are able to provide a reliable and convenient service and as a platform, have included various processes to ensure this is achieved. SweepStars are thoroughly vetted during our onboarding phase and are required to have at least 2 years of cleaning experience. However, we do understand that some instances may still result in SweepStars performances lacking, and thus, we have systems in place to cover these cases. Once on the platform, we monitor their performance levels over time and this allows us to ensure that only the best performing SweepStars remain on our platform. We rely on client feedback to guide, support, and assist them in improving the quality of service they are providing. SweepStars who are unable to maintain a certain standard over time or improve their services, eventually get deactivated.
We have had a look into this and see you have been in touch with our team who have been assisting you. We have gone and shared this with them to assist further.
SweepSouth Social Team
We are so sorry about the unreliability you have experienced with SweepStars. This is certainly not at all how we do things here at SweepSouth.
For your convenience, should your SweepStar suddenly become unavailable our policy is to automatically assign you another SweepStar ensuring that you are provided with cleaning on the day. We always strive to ensure that SweepStars are able to provide a reliable and convenient service and as a platform, have included various processes to ensure this is achieved. SweepStars are thoroughly vetted during our onboarding phase and are required to have at least 2 years of cleaning experience. However, we do understand that some instances may still result in SweepStars performances lacking, and thus, we have systems in place to cover these cases. Once on the platform, we monitor their performance levels over time and this allows us to ensure that only the best performing SweepStars remain on our platform. We rely on client feedback to guide, support, and assist them in improving the quality of service they are providing. SweepStars who are unable to maintain a certain standard over time or improve their services, eventually get deactivated.
We have had a look into this and see you have been in touch with our team who have been assisting you. We have gone and shared this with them to assist further.
SweepSouth Social Team
SweepSouth's reply10 Jun 2021, 17:07
Official
Hi Wesley,
We are so sorry about the unreliability you have experienced with SweepStars. This is certainly not at all how we do things here at SweepSouth.
For your convenience, should your SweepStar suddenly become unavailable our policy is to automatically assign you another SweepStar ensuring that you are provided with cleaning on the day. We always strive to ensure that SweepStars are able to provide a reliable and convenient service and as a platform, have included various processes to ensure this is achieved. SweepStars are thoroughly vetted during our onboarding phase and are required to have at least 2 years of cleaning experience. However, we do understand that some instances may still result in SweepStars performances lacking, and thus, we have systems in place to cover these cases. Once on the platform, we monitor their performance levels over time and this allows us to ensure that only the best performing SweepStars remain on our platform. We rely on client feedback to guide, support, and assist them in improving the quality of service they are providing. SweepStars who are unable to maintain a certain standard over time or improve their services, eventually get deactivated.
We have had a look into this and see you have been in touch with our team who have been assisting you. We have gone and shared this with them to assist further.
SweepSouth Social Team
We are so sorry about the unreliability you have experienced with SweepStars. This is certainly not at all how we do things here at SweepSouth.
For your convenience, should your SweepStar suddenly become unavailable our policy is to automatically assign you another SweepStar ensuring that you are provided with cleaning on the day. We always strive to ensure that SweepStars are able to provide a reliable and convenient service and as a platform, have included various processes to ensure this is achieved. SweepStars are thoroughly vetted during our onboarding phase and are required to have at least 2 years of cleaning experience. However, we do understand that some instances may still result in SweepStars performances lacking, and thus, we have systems in place to cover these cases. Once on the platform, we monitor their performance levels over time and this allows us to ensure that only the best performing SweepStars remain on our platform. We rely on client feedback to guide, support, and assist them in improving the quality of service they are providing. SweepStars who are unable to maintain a certain standard over time or improve their services, eventually get deactivated.
We have had a look into this and see you have been in touch with our team who have been assisting you. We have gone and shared this with them to assist further.
SweepSouth Social Team