Never use sweepsouth
A lady didn't clean my place, she overloaded my washing machine, she scratched all the non stick stuff from my oven pan, she was late and much more. About R1000 in damages and the booking cost me R270. I raised this with management who offered me R150 to say sorry and then passed the buck to the insurer who has a 10% excess payable by me...no wonder these ladies just do whatever they want because management don't give a damn. Will never recommend them to anyone. The lady even whatsapp me and said I'm not allowed to rate her a 1 and the management team just pass the buck to insurance.
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Replies (1)
SweepSouth's replyOfficial
03 May 2021, 11:43 Hi Francois,
Thanks for your review.
We're disappointed to read this and apologise that your SweepStar let you down at your booking.
We want to assure you that we do not condone poor quality cleans or poor behaviour from SweepStars and are very disappointed to read your account. Your above comments are quite contrary to what we believe and how we manage the platform - we 100% 'give a damn' which is exactly why we've looked at the 'normal' client-domestic worker relationship and considered how we can offer more peace of mind to individuals who elect to hire someone via the platform - this includes a Satisfaction Guarantee in instances where one is not 100% satisfied by the quality of cleaning as well as offering clients the option to select insurance. This ensures that in an event where things go wrong, clients are able to raise an insurance claim with a proper insurance company - best placed for these types of things (unfortunately this is not our area of knowledge or expertise, nor are we licensed to assess and process insurance claims). We encourage clients to give fair and honest ratings when engaging with a SweepStar, as well as to convey any instance where any accidents take place or where damage is incurred - these things must be noted on SweepStar profiles as it allows the team to ensure that independent contractors working via the platform are able to maintain a certain standard of work and conduct.
We would absolutely encourage your raising a claim with the third-party insurance company who are best positioned to guide you and assist in claims assessments. While we respect that you are not happy with the 10% excess, we want to assure you that we've put this product in place to ensure as low an excess as possible, especially where damages are less expensive. We know that often-times insurers apply an excess that equates to the costs of damages, forcing one to not go the route of insuring - this product offers clients peace of mind for when accidents do happen and ensures you're able to still proceed with a claim without having an exorbitant excess app****.
In line with our Terms of Service, we'd like to confirm that our team app**** our Satisfaction Guarantee to your booking based on your not having been satisfied with the actual cleaning quality.
If you are not satisfied with the quality of the clean (e.g. tasks not completed at all or tasks not completed to a satisfactory level), on assessment of your feedback, we will provide you with SweepCred to use against a future booking. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
We have asked our team to reach out again to you to assist further. But want to once again convey that your review is not a fair assessment of how we like to do things and we want to ensure that we are able to assist you on both accounts.
Regards,
Thanks for your review.
We're disappointed to read this and apologise that your SweepStar let you down at your booking.
We want to assure you that we do not condone poor quality cleans or poor behaviour from SweepStars and are very disappointed to read your account. Your above comments are quite contrary to what we believe and how we manage the platform - we 100% 'give a damn' which is exactly why we've looked at the 'normal' client-domestic worker relationship and considered how we can offer more peace of mind to individuals who elect to hire someone via the platform - this includes a Satisfaction Guarantee in instances where one is not 100% satisfied by the quality of cleaning as well as offering clients the option to select insurance. This ensures that in an event where things go wrong, clients are able to raise an insurance claim with a proper insurance company - best placed for these types of things (unfortunately this is not our area of knowledge or expertise, nor are we licensed to assess and process insurance claims). We encourage clients to give fair and honest ratings when engaging with a SweepStar, as well as to convey any instance where any accidents take place or where damage is incurred - these things must be noted on SweepStar profiles as it allows the team to ensure that independent contractors working via the platform are able to maintain a certain standard of work and conduct.
We would absolutely encourage your raising a claim with the third-party insurance company who are best positioned to guide you and assist in claims assessments. While we respect that you are not happy with the 10% excess, we want to assure you that we've put this product in place to ensure as low an excess as possible, especially where damages are less expensive. We know that often-times insurers apply an excess that equates to the costs of damages, forcing one to not go the route of insuring - this product offers clients peace of mind for when accidents do happen and ensures you're able to still proceed with a claim without having an exorbitant excess app****.
In line with our Terms of Service, we'd like to confirm that our team app**** our Satisfaction Guarantee to your booking based on your not having been satisfied with the actual cleaning quality.
If you are not satisfied with the quality of the clean (e.g. tasks not completed at all or tasks not completed to a satisfactory level), on assessment of your feedback, we will provide you with SweepCred to use against a future booking. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
We have asked our team to reach out again to you to assist further. But want to once again convey that your review is not a fair assessment of how we like to do things and we want to ensure that we are able to assist you on both accounts.
Regards,
Best regards,
SweepSouth's reply03 May 2021, 11:43
Official
Hi Francois,
Thanks for your review.
We're disappointed to read this and apologise that your SweepStar let you down at your booking.
We want to assure you that we do not condone poor quality cleans or poor behaviour from SweepStars and are very disappointed to read your account. Your above comments are quite contrary to what we believe and how we manage the platform - we 100% 'give a damn' which is exactly why we've looked at the 'normal' client-domestic worker relationship and considered how we can offer more peace of mind to individuals who elect to hire someone via the platform - this includes a Satisfaction Guarantee in instances where one is not 100% satisfied by the quality of cleaning as well as offering clients the option to select insurance. This ensures that in an event where things go wrong, clients are able to raise an insurance claim with a proper insurance company - best placed for these types of things (unfortunately this is not our area of knowledge or expertise, nor are we licensed to assess and process insurance claims). We encourage clients to give fair and honest ratings when engaging with a SweepStar, as well as to convey any instance where any accidents take place or where damage is incurred - these things must be noted on SweepStar profiles as it allows the team to ensure that independent contractors working via the platform are able to maintain a certain standard of work and conduct.
We would absolutely encourage your raising a claim with the third-party insurance company who are best positioned to guide you and assist in claims assessments. While we respect that you are not happy with the 10% excess, we want to assure you that we've put this product in place to ensure as low an excess as possible, especially where damages are less expensive. We know that often-times insurers apply an excess that equates to the costs of damages, forcing one to not go the route of insuring - this product offers clients peace of mind for when accidents do happen and ensures you're able to still proceed with a claim without having an exorbitant excess app****.
In line with our Terms of Service, we'd like to confirm that our team app**** our Satisfaction Guarantee to your booking based on your not having been satisfied with the actual cleaning quality.
If you are not satisfied with the quality of the clean (e.g. tasks not completed at all or tasks not completed to a satisfactory level), on assessment of your feedback, we will provide you with SweepCred to use against a future booking. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
We have asked our team to reach out again to you to assist further. But want to once again convey that your review is not a fair assessment of how we like to do things and we want to ensure that we are able to assist you on both accounts.
Regards,
Thanks for your review.
We're disappointed to read this and apologise that your SweepStar let you down at your booking.
We want to assure you that we do not condone poor quality cleans or poor behaviour from SweepStars and are very disappointed to read your account. Your above comments are quite contrary to what we believe and how we manage the platform - we 100% 'give a damn' which is exactly why we've looked at the 'normal' client-domestic worker relationship and considered how we can offer more peace of mind to individuals who elect to hire someone via the platform - this includes a Satisfaction Guarantee in instances where one is not 100% satisfied by the quality of cleaning as well as offering clients the option to select insurance. This ensures that in an event where things go wrong, clients are able to raise an insurance claim with a proper insurance company - best placed for these types of things (unfortunately this is not our area of knowledge or expertise, nor are we licensed to assess and process insurance claims). We encourage clients to give fair and honest ratings when engaging with a SweepStar, as well as to convey any instance where any accidents take place or where damage is incurred - these things must be noted on SweepStar profiles as it allows the team to ensure that independent contractors working via the platform are able to maintain a certain standard of work and conduct.
We would absolutely encourage your raising a claim with the third-party insurance company who are best positioned to guide you and assist in claims assessments. While we respect that you are not happy with the 10% excess, we want to assure you that we've put this product in place to ensure as low an excess as possible, especially where damages are less expensive. We know that often-times insurers apply an excess that equates to the costs of damages, forcing one to not go the route of insuring - this product offers clients peace of mind for when accidents do happen and ensures you're able to still proceed with a claim without having an exorbitant excess app****.
In line with our Terms of Service, we'd like to confirm that our team app**** our Satisfaction Guarantee to your booking based on your not having been satisfied with the actual cleaning quality.
If you are not satisfied with the quality of the clean (e.g. tasks not completed at all or tasks not completed to a satisfactory level), on assessment of your feedback, we will provide you with SweepCred to use against a future booking. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
We have asked our team to reach out again to you to assist further. But want to once again convey that your review is not a fair assessment of how we like to do things and we want to ensure that we are able to assist you on both accounts.
Regards,
Best regards,