MR
Masego R
1 reviews | Active since Apr 2020
18 Jan 2024, 18:52
Never received refund
I booked a cleaning service on the 19th of December 2023 for Monday 9 January 2024. I unfortunately had to cancel on the 3rd of January due to a family emergency. The policy said the reserved money would be reflect back in my account within 10 business days, however it has been well over 10 days and I have received anything.
The customer service tells me it is a bank issue but my bank says no money has been refunded from SweepSouth.
I wouldn't recommend the SweepSouth service. I will be deleting my account and tell those in my circle at home and at work to avoid SweepSouth.
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SweepSouth's replyOfficial
31 Jan 2024, 08:38Hi Masego.
We apologize for the inconvenience you've experienced regarding the refund for your canceled booking. Our records indicate that we have released the funds on our end as per our policy back to the method of payment. However, it appears there may be a delay or issue with your bank releasing the funds to your account.
We recommend reaching out to your bank again and providing them with the transaction details, as it seems the release has been initiated from our side. If there are any specific instructions required from our end to expedite the process, please let us know, and we'll be happy to assist. We value your feedback and are committed to resolving this matter promptly.
One again, we apologise for this experience and sure hope you will allow us another chance to be a part of your #CleanHappyHome
Regards
We apologize for the inconvenience you've experienced regarding the refund for your canceled booking. Our records indicate that we have released the funds on our end as per our policy back to the method of payment. However, it appears there may be a delay or issue with your bank releasing the funds to your account.
We recommend reaching out to your bank again and providing them with the transaction details, as it seems the release has been initiated from our side. If there are any specific instructions required from our end to expedite the process, please let us know, and we'll be happy to assist. We value your feedback and are committed to resolving this matter promptly.
One again, we apologise for this experience and sure hope you will allow us another chance to be a part of your #CleanHappyHome
Regards
SweepSouth's reply31 Jan 2024, 08:38
Official
Hi Masego.
We apologize for the inconvenience you've experienced regarding the refund for your canceled booking. Our records indicate that we have released the funds on our end as per our policy back to the method of payment. However, it appears there may be a delay or issue with your bank releasing the funds to your account.
We recommend reaching out to your bank again and providing them with the transaction details, as it seems the release has been initiated from our side. If there are any specific instructions required from our end to expedite the process, please let us know, and we'll be happy to assist. We value your feedback and are committed to resolving this matter promptly.
One again, we apologise for this experience and sure hope you will allow us another chance to be a part of your #CleanHappyHome
Regards
We apologize for the inconvenience you've experienced regarding the refund for your canceled booking. Our records indicate that we have released the funds on our end as per our policy back to the method of payment. However, it appears there may be a delay or issue with your bank releasing the funds to your account.
We recommend reaching out to your bank again and providing them with the transaction details, as it seems the release has been initiated from our side. If there are any specific instructions required from our end to expedite the process, please let us know, and we'll be happy to assist. We value your feedback and are committed to resolving this matter promptly.
One again, we apologise for this experience and sure hope you will allow us another chance to be a part of your #CleanHappyHome
Regards