AM
Ange M

1 reviews | Active since Jun 2024

12 Jun 2024, 16:48

Never finish any tasks

The lack of any kind of basic common sense or urgency in any of the cleaners I have been sent so far is mind boggling. My entire apartment is 9 metres long and 9 metres wide and not a single cleaner has ever finished their tasks within the 8+ HOURS I order them for. My apartment is TINY and all they do is waste a solid 3 hours in the kitchen that has 4 cupboards in it. I have to end up doing most of the work myself as they always leave my home looking worse than before. Nothing is ever packed away or back correctly. The work is so shoddy and honestly I'm left angry and upset every single time. I will never use this ridiculous service ever again, I've given more than a fair share of chances and it never improves. I treat every cleaner with kind regard but I feel like I'm always taken for a fool. All tasks are always left unfinished to some degree but if you expect your ironing to be done by the time they leave, you're dreaming. Don't use them. You absolutely will regret it.

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Replies (1)
SweepSouth
SweepSouth's reply13 Jun 2024, 07:54
Official
Hi Ange,

Thank you for sharing your feedback and experience with us.

We apologize sincerely for the disappointing experience you've had with the SweepStars booked on our platform. It's regrettable that their service did not meet your expectations and also fell well below our standards.

One of our Experience Specialists will reach out to you soon to better understand these issues and work towards addressing your frustrations. We are committed to furthering our understanding to prevent similar incidents in the future.

We appreciate you bringing this matter to our attention.

Best regards,