BE
B E
1 reviews | Active since Jan 2016
22 Jul 2019, 14:49
****s need training and supervision - clock watchers who are slow
****s do not appear to be trained. Can't make up beds. 90% of them drag their time out, do not finish their tasks. Clock Watchers who do not clean a house in 8 hours. Forget about Laundry and ironing, it wont be done. Pack away your own dishes. You have to supervise them or your cleaning Will NOT be done. They are too slow and lazy. I've had 1 in abut 10 that actually clean,
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SweepSouth's replyOfficial
23 Jul 2019, 07:00Hello Bev,
Thank you for your review.
We are extremely disappointed to read about your experiences and we are terribly sorry that you received this kind of service on more than one occasion.
All our SweepStars have to pass through the same rigorous screening procedures which usually ensures excellent performance from the get-go. Unfortunately, where training is concerned, SweepSouth is a platform connecting clients to cleaners and as such, legally we are not in a position to be able to offer training to SweepStars as this would largely blur the lines of an employer-employee relationship. The training we do provide SweepStars is with regards to the usage of their app and how SweepSouth as a platform works.
Thank you for your review.
We are extremely disappointed to read about your experiences and we are terribly sorry that you received this kind of service on more than one occasion.
All our SweepStars have to pass through the same rigorous screening procedures which usually ensures excellent performance from the get-go. Unfortunately, where training is concerned, SweepSouth is a platform connecting clients to cleaners and as such, legally we are not in a position to be able to offer training to SweepStars as this would largely blur the lines of an employer-employee relationship. The training we do provide SweepStars is with regards to the usage of their app and how SweepSouth as a platform works.
Our thorough on-boarding process relies on at least 2 years domestic cleaning experience, 2 positive references (calls) and a clean ******** record. Then once on the platform, we do rely heavily on our client's ratings - where a SweepStar falls below a particular threshold, unfortunately, they will no longer be able to work via the platform.
We see that our team has been in communication with you. We have shared your feedback with the relevant teams to ensure that this is addressed internally.
We sincerely apologise once again for the let down in your experience.
SweepSouth
SweepSouth's reply23 Jul 2019, 07:00
Official
Hello Bev,
Thank you for your review.
We are extremely disappointed to read about your experiences and we are terribly sorry that you received this kind of service on more than one occasion.
All our SweepStars have to pass through the same rigorous screening procedures which usually ensures excellent performance from the get-go. Unfortunately, where training is concerned, SweepSouth is a platform connecting clients to cleaners and as such, legally we are not in a position to be able to offer training to SweepStars as this would largely blur the lines of an employer-employee relationship. The training we do provide SweepStars is with regards to the usage of their app and how SweepSouth as a platform works.
Thank you for your review.
We are extremely disappointed to read about your experiences and we are terribly sorry that you received this kind of service on more than one occasion.
All our SweepStars have to pass through the same rigorous screening procedures which usually ensures excellent performance from the get-go. Unfortunately, where training is concerned, SweepSouth is a platform connecting clients to cleaners and as such, legally we are not in a position to be able to offer training to SweepStars as this would largely blur the lines of an employer-employee relationship. The training we do provide SweepStars is with regards to the usage of their app and how SweepSouth as a platform works.
Our thorough on-boarding process relies on at least 2 years domestic cleaning experience, 2 positive references (calls) and a clean ******** record. Then once on the platform, we do rely heavily on our client's ratings - where a SweepStar falls below a particular threshold, unfortunately, they will no longer be able to work via the platform.
We see that our team has been in communication with you. We have shared your feedback with the relevant teams to ensure that this is addressed internally.
We sincerely apologise once again for the let down in your experience.
SweepSouth