IG
Ilandi G

1 reviews | Active since Sept 2015

04 Mar 2025, 19:45

Little bit unsatisfied - paid extra for the extras and she struggled to get through everything- at first I was pleasantly surprised about a good job and gave a good rating on their app - but then I realized small things

Little bit unsatisfied - paid extra for the extras and she struggled to get through everything- at first I was pleasantly surprised about a good job and gave a good rating on their app - but then I realized small things. I asked her to move things vacuum and wash - didn’t happen in my bedroom - i started noticing she took very long so I said she can only do certain places . The dissatisfaction comes in where I paid for n house with 3 bedrooms and 2 bathrooms standard clean plus paid for extras like laundry (which she didn’t do)/ inside cupboards (which she didnt do) : inside oven snd inside fridge. And now I find small things where she washed the bathroom mirror cupboard outside but it messed inside . The fridge is clean but underneath it looks like **** ( and she did not do the freezer) just highly disappointed. Yes I understand we cant expect miracles but she took way too long and said she must focus on the extras ( so then why am I paying for a standard clean) .

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Replies (1)
SweepSouth
SweepSouth's reply31 Mar 2025, 23:46
Official
Hi Ilandi, thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience and the impression left. 

We’ve already begun looking into the details you’ve shared, including the missed extras and incomplete areas. Someone from our team will reach out to you shortly to address this further and make things right.