**** to by Support Staff

My complaint is not about the cleaners, most of whom of really good workers, but rather with your the office support which leaves much to be desired.

At 09h00 on the morning of my booking which was meant to start at 08h00, my cleaner had still not arrived. I called their office to find out where she was, only to be told after I had to call back again had called in with a family emergency and would not be coming in. I complained that had I not called in, and when would anyone have let me know? I spoke to Yanga who said that you have a list that you call and you start with bookings that started at 07h00. Just how long is your list as by this time it was already 10h00??

Yanga then said that she would try and find me someone else, but because it was month end that it would be unlikely. At 10h00 I got a call to say that no-one else was available but that my booking could be cancelled and then re-booked for either Sunday or Monday. I agreed to change my booking to Sunday and thought that everything would be arranged.

Late on Saturday evening, I thought to check my booking only to see that my booking for Saturday had been cancelled, but no booking had been made for Sunday. At this point I was really annoyed but it was too late to call your offices. At 07h30 on Sunday morning, I called your offices to find out what happened to my booking that was supposed to be re-booked, only to be told that they would still have to find someone!

At 08h15 I did get a call from Loyisa to say that she had found someone and would send an Uber to pick her up. This gave me some hope, however at 08h45 I called the cleaner directly to find out how far she was only to be told that she was walking from an area about 5km away and was not sure exactly how to find my place. I was so fed up at this point that I arranged to pick the cleaner up myself. When I asked her about the Uber, she says its just something the office says but don't do and that they have to find their own way.

I find this whole shamble extremely unprofessional and unreliable. Firstly, the way in which my booking was handled and then secondly but more disturbingly to be **** to about the Uber is shocking.

I sent this complaint twice directly to SweepSouth who haven't bothered to reply.