NW
Naisha W
1 reviews | Active since Dec 2018
19 Dec 2018, 20:16
***** and Bad Service
Firstly they never get back to you on emails. Secondly, they like to lie. I have asked for a cleaner to come in on Tuesday morning which has not happened then they lie to my colleagues and told them that the office option was not selected that's why the cleaners keep cancelling.
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Replies (1)
SweepSouth's replyOfficial
20 Dec 2018, 10:38Hi Naisha,
We are bitterly disappointed to read your review and would like to look into your booking and assist. When booking a cleaning through our Platform we do require that you please follow the booking process and select the relevant options applicable to your booking in order for our system to identify if you would need a home cleaner or a business cleaner to come and assist you. Home cleans do have a different cleaning criteria compared to office cleaning and therefore it is very important that the right SweepStars are assigned to the right bookings.
Please could you provide us with your booking reference number or email address used to book with us so we can get in touch? We look forward to assisting you and to provide you with feedback.
SweepSouth
We are bitterly disappointed to read your review and would like to look into your booking and assist. When booking a cleaning through our Platform we do require that you please follow the booking process and select the relevant options applicable to your booking in order for our system to identify if you would need a home cleaner or a business cleaner to come and assist you. Home cleans do have a different cleaning criteria compared to office cleaning and therefore it is very important that the right SweepStars are assigned to the right bookings.
Please could you provide us with your booking reference number or email address used to book with us so we can get in touch? We look forward to assisting you and to provide you with feedback.
SweepSouth
SweepSouth's reply20 Dec 2018, 10:38
Official
Hi Naisha,
We are bitterly disappointed to read your review and would like to look into your booking and assist. When booking a cleaning through our Platform we do require that you please follow the booking process and select the relevant options applicable to your booking in order for our system to identify if you would need a home cleaner or a business cleaner to come and assist you. Home cleans do have a different cleaning criteria compared to office cleaning and therefore it is very important that the right SweepStars are assigned to the right bookings.
Please could you provide us with your booking reference number or email address used to book with us so we can get in touch? We look forward to assisting you and to provide you with feedback.
SweepSouth
We are bitterly disappointed to read your review and would like to look into your booking and assist. When booking a cleaning through our Platform we do require that you please follow the booking process and select the relevant options applicable to your booking in order for our system to identify if you would need a home cleaner or a business cleaner to come and assist you. Home cleans do have a different cleaning criteria compared to office cleaning and therefore it is very important that the right SweepStars are assigned to the right bookings.
Please could you provide us with your booking reference number or email address used to book with us so we can get in touch? We look forward to assisting you and to provide you with feedback.
SweepSouth