SM
Shanaaz M

1 reviews | Active since Dec 2012

30 Jun 2017, 23:38

Late changes. Unreliable.

<p>Sweepsouth penalises you by billing you if you cancel after 19h00 the day before an appointment. Tonight they changed my regular cleaner just after 19h00. I have have had negative experiences with cleaners arriving late. Damaging special crockery and I have not been able to get it replaced because the range was imported and limited and I could not get a price. But the sweepstars are apparently trained and given extra training. I booked early and late slots and sweepstar was late borh times. This was a five star sweepstar. I am considering cancelling all my bookings if it does not work out for me in the next week. </p>

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Replies (2)
SweepSouth
SweepSouth's reply03 Jul 2017, 09:55
Official

Hi Shanaaz,

We are very disappointed to hear about your experience. We received your feedback via email as well.

Please note that we are currently looking into this matter and will be in contact with you today.

Kind Regards,

SweepSouth

SweepSouth
SweepSouth's reply03 Jul 2017, 10:41
Official

Hi Shanaaz,

We have responded to your feedback via email.

We would like to come to an agreement on how to better your experience with us in means of managing/monitoring your account closely to better suit your needs.

If you require any further information or assistance please do not hesitate to contact support on ***.

Kind Regards,

SweepSouth