TF
Tanya F
1 reviews | Active since Mar 2011
01 May 2021, 09:12
Last minute cancellations
I constantly have issues with last minute cancellations or people being hours late for the booking. For a service that is meant to be a convenience, it just causes more frustration and inconvenience. I have previously been asked to be contacted by management to sort out my previous complaint and no one bothered. Only once did the person arrive on time and actually do a good job. I don't understand the point of wasting people's time offering a service that you can't deliver on.
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SweepSouth's replyOfficial
03 May 2021, 11:26Hi Tanya,
Thanks for getting in touch and we're sorry your SweepStar let you down on Saturday morning.
As independent contractors working via the platform, SweepStars have complete control over their work and schedules. It is incredibly important for the integrity of the platform, that this type of behaviour is noted and we want to assure you that in any instance where a SweepStar does not arrive at a booking or in an instance where they cancel late without a valid reason, this is acknowledged against their profile. A SweepStar who builds a record of this type of behaviour means that they unfortunately will no longer be able to obtain work opportunities via the SweepSouth platform.
This is something that the team spend a lot of time monitoring to try to reduce these experiences from happening but we won't manage to get it 100% all the time as we are dealing with people's time which is why our support team are equipped to always jump in and assist with replacements on the day or a reschedule. We really do hate letting our clients down in this manner and take great pride in being able to turn a poor start around.
Thank you for allowing our support team to assist with a reschedule on Saturday morning. We really are so sorry that we were not able to accommodate you at the initial start time and appreciate your agreeing to a slightly later start with your replacement SweepStar.
We've asked someone in our retentions team to get in touch to assist further. Please do also rate your experience with Saturday's SweepStar - you will have received an email to rate!
Kind regards,
Thanks for getting in touch and we're sorry your SweepStar let you down on Saturday morning.
As independent contractors working via the platform, SweepStars have complete control over their work and schedules. It is incredibly important for the integrity of the platform, that this type of behaviour is noted and we want to assure you that in any instance where a SweepStar does not arrive at a booking or in an instance where they cancel late without a valid reason, this is acknowledged against their profile. A SweepStar who builds a record of this type of behaviour means that they unfortunately will no longer be able to obtain work opportunities via the SweepSouth platform.
This is something that the team spend a lot of time monitoring to try to reduce these experiences from happening but we won't manage to get it 100% all the time as we are dealing with people's time which is why our support team are equipped to always jump in and assist with replacements on the day or a reschedule. We really do hate letting our clients down in this manner and take great pride in being able to turn a poor start around.
Thank you for allowing our support team to assist with a reschedule on Saturday morning. We really are so sorry that we were not able to accommodate you at the initial start time and appreciate your agreeing to a slightly later start with your replacement SweepStar.
We've asked someone in our retentions team to get in touch to assist further. Please do also rate your experience with Saturday's SweepStar - you will have received an email to rate!
Kind regards,
SweepSouth's reply03 May 2021, 11:26
Official
Hi Tanya,
Thanks for getting in touch and we're sorry your SweepStar let you down on Saturday morning.
As independent contractors working via the platform, SweepStars have complete control over their work and schedules. It is incredibly important for the integrity of the platform, that this type of behaviour is noted and we want to assure you that in any instance where a SweepStar does not arrive at a booking or in an instance where they cancel late without a valid reason, this is acknowledged against their profile. A SweepStar who builds a record of this type of behaviour means that they unfortunately will no longer be able to obtain work opportunities via the SweepSouth platform.
This is something that the team spend a lot of time monitoring to try to reduce these experiences from happening but we won't manage to get it 100% all the time as we are dealing with people's time which is why our support team are equipped to always jump in and assist with replacements on the day or a reschedule. We really do hate letting our clients down in this manner and take great pride in being able to turn a poor start around.
Thank you for allowing our support team to assist with a reschedule on Saturday morning. We really are so sorry that we were not able to accommodate you at the initial start time and appreciate your agreeing to a slightly later start with your replacement SweepStar.
We've asked someone in our retentions team to get in touch to assist further. Please do also rate your experience with Saturday's SweepStar - you will have received an email to rate!
Kind regards,
Thanks for getting in touch and we're sorry your SweepStar let you down on Saturday morning.
As independent contractors working via the platform, SweepStars have complete control over their work and schedules. It is incredibly important for the integrity of the platform, that this type of behaviour is noted and we want to assure you that in any instance where a SweepStar does not arrive at a booking or in an instance where they cancel late without a valid reason, this is acknowledged against their profile. A SweepStar who builds a record of this type of behaviour means that they unfortunately will no longer be able to obtain work opportunities via the SweepSouth platform.
This is something that the team spend a lot of time monitoring to try to reduce these experiences from happening but we won't manage to get it 100% all the time as we are dealing with people's time which is why our support team are equipped to always jump in and assist with replacements on the day or a reschedule. We really do hate letting our clients down in this manner and take great pride in being able to turn a poor start around.
Thank you for allowing our support team to assist with a reschedule on Saturday morning. We really are so sorry that we were not able to accommodate you at the initial start time and appreciate your agreeing to a slightly later start with your replacement SweepStar.
We've asked someone in our retentions team to get in touch to assist further. Please do also rate your experience with Saturday's SweepStar - you will have received an email to rate!
Kind regards,