DS
Donna S
1 reviews | Active since Jan 2022
10 Jan 2022, 23:02
Items ****** from my home
Terribly disappointed with the service from SweepSouth! The lady that was assigned to me for the day broke my kitchen tap and didn't bother to let me know, and the next day I realised that my glasses and watch were missing. I reported my missing belongings to SweepSouth and received no response from them. Ladies, please be careful! You don't know who you're bringing into your homes. I don't recommend using SweepSouth at all!
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SweepSouth's replyOfficial
11 Jan 2022, 10:13Hi Donna, thank you for your review.
We're disappointed to read this and apologise that your SweepStar let you down at your booking. We always encourage SweepStars to be open and transparent. We will be in touch with the SweepStar in question. All SweepStars undergo a rigorous screening procedure. They are required to have a minimum of 2 years of cleaning experience or a professional qualification. In addition to this, SweepStars must have a clean ******** record and recent positive references. We've checked your booking and see that you've opted in for insurance. We would encourage you to make a claim by using the steps in the email our Support Team sent you on 31 December 2021. We hope that you'll be in touch with our insurance partner and receive a prompt resolution!
We're disappointed to read this and apologise that your SweepStar let you down at your booking. We always encourage SweepStars to be open and transparent. We will be in touch with the SweepStar in question. All SweepStars undergo a rigorous screening procedure. They are required to have a minimum of 2 years of cleaning experience or a professional qualification. In addition to this, SweepStars must have a clean ******** record and recent positive references. We've checked your booking and see that you've opted in for insurance. We would encourage you to make a claim by using the steps in the email our Support Team sent you on 31 December 2021. We hope that you'll be in touch with our insurance partner and receive a prompt resolution!
SweepSouth's reply11 Jan 2022, 10:13
Official
Hi Donna, thank you for your review.
We're disappointed to read this and apologise that your SweepStar let you down at your booking. We always encourage SweepStars to be open and transparent. We will be in touch with the SweepStar in question. All SweepStars undergo a rigorous screening procedure. They are required to have a minimum of 2 years of cleaning experience or a professional qualification. In addition to this, SweepStars must have a clean ******** record and recent positive references. We've checked your booking and see that you've opted in for insurance. We would encourage you to make a claim by using the steps in the email our Support Team sent you on 31 December 2021. We hope that you'll be in touch with our insurance partner and receive a prompt resolution!
We're disappointed to read this and apologise that your SweepStar let you down at your booking. We always encourage SweepStars to be open and transparent. We will be in touch with the SweepStar in question. All SweepStars undergo a rigorous screening procedure. They are required to have a minimum of 2 years of cleaning experience or a professional qualification. In addition to this, SweepStars must have a clean ******** record and recent positive references. We've checked your booking and see that you've opted in for insurance. We would encourage you to make a claim by using the steps in the email our Support Team sent you on 31 December 2021. We hope that you'll be in touch with our insurance partner and receive a prompt resolution!