1 reviews | Active since Feb 2022
Insurance ****
You can't offer a service like insurance and when it's time to claim back then suddenly you have an issue...
Ample times have I had incidents where you will see my history that I cancel insurance cause I trust your company enough. But after the one lady ironed my partners lacoste off his t shirt I had to step up and use the insurance again material things are not what im talking about but that brand is not cheap its what we can afford...
Moral of the story here is that, I now claimed for the shinning machine which you will also notice I've had it since day one where int description I say I have wooden floors that need to be shined... Now the lady that broke machine was obviously accountable enough to let me know but that is where insurance comes in, it might be an old machine but your company and staff is aware by my description that the floors are wooden. So suddenly when I claim back it's a wear and tear item ..
Now I don't know what world Sweepsouth is from but if you give me the option for insurance than that is what im expected to be covered for..
I will not back down as you declined my claim and so I will take this further even if my item is old im your ail does it state old items should not be at your house please get a new machine? Pathetic
Thank you for sharing feedback with us. Naturally, we are terribly disappointed to read about the experience you've had with our platform.
SweepSouth is an intermediary platform that connects two parties; the independent contractor/SweepStar to the respective clients. As the platform bringing the service together, we understand that accidents do happen and as such, we made sure clients are afforded an insurance product through a third-party FSP that they can use on their own accord. This is all communicated upfront when selecting insurance. The insurance product offered is managed entirely via third-party insurance and their authorised FSP which is responsible for the process from a financial advisory with respect to insurance, remediation, and the claims assessment. It is important to mention that as the intermediary we are legally not permitted to advise, instruct, or even discourage an individual involved in the insurance process as we are not a licensed FSP and in this business process, cannot act as one either.
Upon this review, we had a look at your bookings and noted you sent direct messages to your SweepStar discussing the flooring. We are so sorry that there may have been a misunderstanding here but it's important that we mention that the SweepSouth staff do not monitor the communication between you and your selected SweepStar and therefore aren't aware of your flooring or your experience until now.
Again, we'd just like to sincerely apologise for the experience during your booking.
Warm Regards
Thank you for sharing feedback with us. Naturally, we are terribly disappointed to read about the experience you've had with our platform.
SweepSouth is an intermediary platform that connects two parties; the independent contractor/SweepStar to the respective clients. As the platform bringing the service together, we understand that accidents do happen and as such, we made sure clients are afforded an insurance product through a third-party FSP that they can use on their own accord. This is all communicated upfront when selecting insurance. The insurance product offered is managed entirely via third-party insurance and their authorised FSP which is responsible for the process from a financial advisory with respect to insurance, remediation, and the claims assessment. It is important to mention that as the intermediary we are legally not permitted to advise, instruct, or even discourage an individual involved in the insurance process as we are not a licensed FSP and in this business process, cannot act as one either.
Upon this review, we had a look at your bookings and noted you sent direct messages to your SweepStar discussing the flooring. We are so sorry that there may have been a misunderstanding here but it's important that we mention that the SweepSouth staff do not monitor the communication between you and your selected SweepStar and therefore aren't aware of your flooring or your experience until now.
Again, we'd just like to sincerely apologise for the experience during your booking.
Warm Regards