NM
Nosintu M
1 reviews | Active since Aug 2016
31 Mar 2021, 07:33
If you are like me and have high expectations, don't go to Sweepsouth
Sweepsouth's entire operating model is highly *********. You are better off taking anyone off the street corner, because that's the quality you will get. Their so called "sweep stars" leave much to be desired. Don't believe the ratings on the system or the years of experience, my opinion is it's all hogwash.
The first lady I hired from them didn't even know how to use a duster, although claiming 5 years of cleaning experience and left my house in a mess. The second lady, well didn't seem to have anything between her ears, even though I showed her what to do and what to use, she still did her own thing. Caught her mopping the bathroom floor with a window washer, probably because she didn't know how to use the mop I gave to her, but told me she does.
My point is, Sweepsouth does not care about you as a client, they just care about your money. They probably don't give a hoot about their own cleaners. They are not in the business of cleaning, they are purely in the business of making money. I for one will never use their service again...
Helpful (0)
Replies (2)0
Replies (2)
SweepSouth's replyOfficial
31 Mar 2021, 09:33Hi Nosintu,
Thank you for your review. We’re so sorry to hear that you have not been satisfied with the quality of cleaning. Unfortunately, we hadn’t received this feedback on your booking, we only received feedback with regards to the mop that had been broken. We encourage clients to always submit honest and detailed ratings to allow SweepStars to learn and improve.
Thank you for your review. We’re so sorry to hear that you have not been satisfied with the quality of cleaning. Unfortunately, we hadn’t received this feedback on your booking, we only received feedback with regards to the mop that had been broken. We encourage clients to always submit honest and detailed ratings to allow SweepStars to learn and improve.
We recognise that accidents can happen and in an effort to offer clients peace of mind we’ve introduced booking insurance. This allows clients to raise a claim via a third-party insurer in the event that something breaks during the course of a booking, such as a mop. We are sorry to see that you had not selected this option, unfortunately, this does mean we are unable to assist with a claim for reimbur*****t.
We acknowledge that, at times, we don't get matches perfect and sadly it would appear that this may be the case here. As a platform connecting clients to SweepStars (who work as independent contractors) we have to ensure both parties are considered in any instance where an incident of this nature occurs, we cannot 'take sides' as it were. Unfortunately, we are in a position where we have received reports of upset from both parties and very differing accounts on the events that transpired at the booking with regards to the mop which places us in a tricky spot. It is for this reason that selecting insurance is so imperative in order to allow the assessors to manage this.
As a business founded on principles of fair treatment, dignity, respect and empowerment, we do not condone any instance where SweepStars and our internal team are not respected or treated poorly. Unfortunately, we have been unable to amicably resolve your query as a result. As a gesture of goodwill, without prejudice, we have refunded you in full for the booking.
SweepSouth Social Team
SweepSouth Social Team
SweepSouth's reply31 Mar 2021, 09:33
Official
Hi Nosintu,
Thank you for your review. We’re so sorry to hear that you have not been satisfied with the quality of cleaning. Unfortunately, we hadn’t received this feedback on your booking, we only received feedback with regards to the mop that had been broken. We encourage clients to always submit honest and detailed ratings to allow SweepStars to learn and improve.
Thank you for your review. We’re so sorry to hear that you have not been satisfied with the quality of cleaning. Unfortunately, we hadn’t received this feedback on your booking, we only received feedback with regards to the mop that had been broken. We encourage clients to always submit honest and detailed ratings to allow SweepStars to learn and improve.
We recognise that accidents can happen and in an effort to offer clients peace of mind we’ve introduced booking insurance. This allows clients to raise a claim via a third-party insurer in the event that something breaks during the course of a booking, such as a mop. We are sorry to see that you had not selected this option, unfortunately, this does mean we are unable to assist with a claim for reimbur*****t.
We acknowledge that, at times, we don't get matches perfect and sadly it would appear that this may be the case here. As a platform connecting clients to SweepStars (who work as independent contractors) we have to ensure both parties are considered in any instance where an incident of this nature occurs, we cannot 'take sides' as it were. Unfortunately, we are in a position where we have received reports of upset from both parties and very differing accounts on the events that transpired at the booking with regards to the mop which places us in a tricky spot. It is for this reason that selecting insurance is so imperative in order to allow the assessors to manage this.
As a business founded on principles of fair treatment, dignity, respect and empowerment, we do not condone any instance where SweepStars and our internal team are not respected or treated poorly. Unfortunately, we have been unable to amicably resolve your query as a result. As a gesture of goodwill, without prejudice, we have refunded you in full for the booking.
SweepSouth Social Team
SweepSouth Social Team
NM
Nosintu M's updateReviewer Update
31 Mar 2021, 10:52Well excuse me, but it’s not my job to train the people you’ve allowed on your platform. Do you even check their experience background? People like me who have high expectations are clearly not your target market.
NM
Nosintu M's update31 Mar 2021, 10:52
Reviewer Update
Well excuse me, but it’s not my job to train the people you’ve allowed on your platform. Do you even check their experience background? People like me who have high expectations are clearly not your target market.