CB
Charlie B
1 reviews | Active since Jun 2020
14 Aug 2020, 14:25
I would NOT recommend Sweepsouth South Africa
I have previously written a positive review on here about a Sweepsouth employee but sadly now after 2 bad experiences with Sweepsouth I will NOT be using them again.
They seem to pick & choose when to communicate with you & clearly have poor communication with their employees, I blame the company for this, not the staff, the ladies we have had were very nice people.
Especially in these times when paying for a service I expect to receive just that!!!
Helpful (0)
Replies (3)0
Replies (3)
SweepSouth's replyOfficial
14 Aug 2020, 15:38Hi there Charlie,
Thank you for reaching out. We appreciate your review despite your terrible experience, not once, but twice, this is not the service we aim to provide to our clients at all.
We would like to investigate this further. We have located the email that you have sent with regards to your refund and would like to confirm that this is the query you are awaiting feedback on?
We are terribly sorry for the letdown, furthermore, we will be looking into this alongside the Support Team.
SweepSouth Social Team.
Thank you for reaching out. We appreciate your review despite your terrible experience, not once, but twice, this is not the service we aim to provide to our clients at all.
We would like to investigate this further. We have located the email that you have sent with regards to your refund and would like to confirm that this is the query you are awaiting feedback on?
We are terribly sorry for the letdown, furthermore, we will be looking into this alongside the Support Team.
SweepSouth Social Team.
SweepSouth's reply14 Aug 2020, 15:38
Official
Hi there Charlie,
Thank you for reaching out. We appreciate your review despite your terrible experience, not once, but twice, this is not the service we aim to provide to our clients at all.
We would like to investigate this further. We have located the email that you have sent with regards to your refund and would like to confirm that this is the query you are awaiting feedback on?
We are terribly sorry for the letdown, furthermore, we will be looking into this alongside the Support Team.
SweepSouth Social Team.
Thank you for reaching out. We appreciate your review despite your terrible experience, not once, but twice, this is not the service we aim to provide to our clients at all.
We would like to investigate this further. We have located the email that you have sent with regards to your refund and would like to confirm that this is the query you are awaiting feedback on?
We are terribly sorry for the letdown, furthermore, we will be looking into this alongside the Support Team.
SweepSouth Social Team.
CB
Charlie B's updateReviewer Update
15 Aug 2020, 14:59You apparently "do not do refunds" according to your most recent email, yet in a previous mail you will see that is not the case. Please do not insult me by lying to me with regards to refunds.
I have copied & pasted both emails below:
| Jay Horn (SweepSouth) Aug 10, 2020, 4:27 PM GMT+2 Hi Charlie,
We have submitted your refund request.
Upon approval please allow 3 -5 business days.
Thank you for your patience and understanding.
If you need any further assistance please click on the link: https://help.sweepsouth.com/hc/en-us
| Jay Horn (SweepSouth) Aug 10, 2020, 4:27 PM GMT+2 Hi Charlie,
We have submitted your refund request.
Upon approval please allow 3 -5 business days.
Thank you for your patience and understanding.
If you need any further assistance please click on the link: https://help.sweepsouth.com/hc/en-us
I have copied & pasted both emails below:
| Jay Horn (SweepSouth) Aug 10, 2020, 4:27 PM GMT+2 Hi Charlie,
We have submitted your refund request.
Upon approval please allow 3 -5 business days.
Thank you for your patience and understanding.
If you need any further assistance please click on the link: https://help.sweepsouth.com/hc/en-us
| Jay Horn (SweepSouth) Aug 10, 2020, 4:27 PM GMT+2 Hi Charlie,
We have submitted your refund request.
Upon approval please allow 3 -5 business days.
Thank you for your patience and understanding.
If you need any further assistance please click on the link: https://help.sweepsouth.com/hc/en-us
CB
Charlie B's update15 Aug 2020, 14:59
Reviewer Update
You apparently "do not do refunds" according to your most recent email, yet in a previous mail you will see that is not the case. Please do not insult me by lying to me with regards to refunds.
I have copied & pasted both emails below:
| Jay Horn (SweepSouth) Aug 10, 2020, 4:27 PM GMT+2 Hi Charlie,
We have submitted your refund request.
Upon approval please allow 3 -5 business days.
Thank you for your patience and understanding.
If you need any further assistance please click on the link: https://help.sweepsouth.com/hc/en-us
| Jay Horn (SweepSouth) Aug 10, 2020, 4:27 PM GMT+2 Hi Charlie,
We have submitted your refund request.
Upon approval please allow 3 -5 business days.
Thank you for your patience and understanding.
If you need any further assistance please click on the link: https://help.sweepsouth.com/hc/en-us
I have copied & pasted both emails below:
| Jay Horn (SweepSouth) Aug 10, 2020, 4:27 PM GMT+2 Hi Charlie,
We have submitted your refund request.
Upon approval please allow 3 -5 business days.
Thank you for your patience and understanding.
If you need any further assistance please click on the link: https://help.sweepsouth.com/hc/en-us
| Jay Horn (SweepSouth) Aug 10, 2020, 4:27 PM GMT+2 Hi Charlie,
We have submitted your refund request.
Upon approval please allow 3 -5 business days.
Thank you for your patience and understanding.
If you need any further assistance please click on the link: https://help.sweepsouth.com/hc/en-us
SweepSouth's replyOfficial
17 Aug 2020, 15:33Hi there Charlie,
Thank you for the feedback that you have provided us with.
Once again we profusely apologise for the confusion and frustration that has been caused. It is never our intention for such things to occur. We are looking into this and our Support Team will be in contact to offer further assistance.
SweepSouth Social Team.
Thank you for the feedback that you have provided us with.
Once again we profusely apologise for the confusion and frustration that has been caused. It is never our intention for such things to occur. We are looking into this and our Support Team will be in contact to offer further assistance.
SweepSouth Social Team.
SweepSouth's reply17 Aug 2020, 15:33
Official
Hi there Charlie,
Thank you for the feedback that you have provided us with.
Once again we profusely apologise for the confusion and frustration that has been caused. It is never our intention for such things to occur. We are looking into this and our Support Team will be in contact to offer further assistance.
SweepSouth Social Team.
Thank you for the feedback that you have provided us with.
Once again we profusely apologise for the confusion and frustration that has been caused. It is never our intention for such things to occur. We are looking into this and our Support Team will be in contact to offer further assistance.
SweepSouth Social Team.