I wish I could give ZERO stars - PUTRID service

<p> I contacted Sweepsouth in April. Arranged a cleaner for a Saturday afternoon - small house, small clean. She didn't arrive. I got a call an hour later saying that she was running late. She would be there in an hour. That makes the ending time of the clean late too but I agreed that was fine. I get a call an hour later saying that the trains were striking (which they were) and she couldn't get to me, I quote "she has been sitting on the station for the last hour and a half" - ok that cannot be helped BUT if she was coming from the area they said she lived in - you do not need to take a train - in fact there are no trains LINES that area, but MAYBE she wasn't coming from home. They then suggested the clean be booked for Sunday. I reminded them that they do not work on Sundays. Apparently they do by arrangement. I said to Alen Ribic who was the man that was talking to me at this point (and subsequently discovered he is co owner ). He swore to me that if a cleaner doesn't mind working on a Sunday and hasn't worked on a Saturday that he would force no one to do so but would see who he could organise and phone me back. He did and there was a lady available for Sunday morning at 10am. Now this lady was coming from an area that is about 13km up the road from my house - straight down a national road with no trains there either - so I thought FANTASTIC now I will get some service . LOL will be the word of the day - stupid me. I got an sms saying that the cleaner was ... wait for it ..... train delayed!!! No one arrived and no one arrived and no one arrived. I had to leave a snarky message on Facebook to get anyone to phone me back. When the lady did - who was plainly not managerial - she was most apologetic and couldn't understand why I had been plainly **** to. They had by this point wasted my whole weekend. I held off cleaning it myself on Saturday because it was promised to me someone would be there on Sunday. To cut a long story shorter beyond this, then the lady gave me a very nice voucher on my account in the event I ever wanted to give them another chance. I thought that very unlikely at the time but I kept it. </p> <p> </p> <p>Skip 4 months to this past weekend. I thought to myself "how bad could this company be, they wouldn't dump me three times surely” - so let's give them another try (plus I would get the clean for free due to April's issues). I booked a clean again for a Saturday and when I booked the voucher was app**** - great! Then I had to modify my booking slightly - and the voucher was gone. Now in the interest of clarity on this subject I tried to phone them on Friday - no one was available - please email us - so I did. No response. On Saturday morning I emailed again and said I would reverse the payment if they even tried to take it off my card as I have a voucher and would like it app****. Threats are the only thing that worked. They updated my booking to say the voucher had been app**** - so now we were good to go for Saturday. </p> <p> </p> <p>Foolish me - when I thought that a cleaning company might actually arrive to clean. 35 minutes after the appointed start time I received a call. The gentleman says to me he is calling from JHB and the cleaned IS IN my area but she is a little lost - could I give directions - in the age of google maps I don’t know why this would be necessary but I did. And then ...... nothing happened. It was now an hour beyond the supposed start time. I got a call back from the same gentleman saying he was SO sorry but the cleaner had been dropped in the wrong suburb - could he reschedule for tomorrow (IE another Sunday)? At this point I am ashamed to say I had had enough. I said No you may not book anyone for tomorrow thanks very much. </p> <p>On Monday I emailed them - I do not want anything from them – quite frankly nothing they could give me at this point would ever make me even consider using them again but I did want to talk to Alen Ribic to tell him of my experience with his company - because maybe he doesn't know how his staff treat his customers. No response. I have written again this morning and again no response. So basically I'm being ignored. Nothing makes me angrier. So now I write this - in the hopes that if someone is considering using this dreadful company just won't. </p> <p> </p>