EG
Elrien G
1 reviews | Active since Aug 2022
20 Aug 2022, 08:51
I will not use SweepSouth again and do not recommend it.
The lady who was sent to my home was completely untrained. I had to show her everything. One would expect that a company like this would at least train their employees. Further more, she let the glass from my coffee table fall and there is now a huge hole in the laminated floor. The water used to wash the floor (after not sweeping first) was poured down the shower drain, blocking the drain. The cleaning was not done properly - Spider webs left untouched, my office table was not cleaned, mop marks all over the floor. After several e-mails to their customer support, no one came back to me with at least an apology. I will not use SweepSouth again and do not recommend it.
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SweepSouth's replyOfficial
22 Aug 2022, 11:27Hi Elrien, we are terribly sorry to read your review. We can assure you that we take customer experience/feedback seriously and we are so sorry that there was a delay in a response to you.
All SweepStars undergo a rigorous screening procedure. They are required to have a minimum of 2 years cleaning experience or a professional qualification. We are disappointed to hear that your SweepStar has not lived up to the standard of her knowledge and skill and this has impacted your experience. As an independent contractor connect SweepStars and clients, we value your feedback.
We understand that you have subsequently been contacted by our team to find the best resolution for your situation at hand. Once again we would like to sincerely apologise for this experience.
All SweepStars undergo a rigorous screening procedure. They are required to have a minimum of 2 years cleaning experience or a professional qualification. We are disappointed to hear that your SweepStar has not lived up to the standard of her knowledge and skill and this has impacted your experience. As an independent contractor connect SweepStars and clients, we value your feedback.
We understand that you have subsequently been contacted by our team to find the best resolution for your situation at hand. Once again we would like to sincerely apologise for this experience.
SweepSouth's reply22 Aug 2022, 11:27
Official
Hi Elrien, we are terribly sorry to read your review. We can assure you that we take customer experience/feedback seriously and we are so sorry that there was a delay in a response to you.
All SweepStars undergo a rigorous screening procedure. They are required to have a minimum of 2 years cleaning experience or a professional qualification. We are disappointed to hear that your SweepStar has not lived up to the standard of her knowledge and skill and this has impacted your experience. As an independent contractor connect SweepStars and clients, we value your feedback.
We understand that you have subsequently been contacted by our team to find the best resolution for your situation at hand. Once again we would like to sincerely apologise for this experience.
All SweepStars undergo a rigorous screening procedure. They are required to have a minimum of 2 years cleaning experience or a professional qualification. We are disappointed to hear that your SweepStar has not lived up to the standard of her knowledge and skill and this has impacted your experience. As an independent contractor connect SweepStars and clients, we value your feedback.
We understand that you have subsequently been contacted by our team to find the best resolution for your situation at hand. Once again we would like to sincerely apologise for this experience.