1 reviews | Active since Jul 2020
Horrible service with recurring last minute cancellations
I started using SweepSouth in 2019 on an ad-hoc basis. I was very happy with the services I received. I particularly liked the option that one can book recurring services with preferred SweepStars. At the beginning of 2021 I booked recurring weekly services and I must say so far it has been a nightmare with last minute cancellations. For 3 weeks now in a row my bookings get cancelled late on Saturdays. Sometimes I only see the email late on Sunday. The call center line doesn't open on weekends and I am just left stranded by SweepSouth with no one coming on the Monday.
In the past SweepSouth used to send a replacement SweepStar after the last minute cancellation but all the time the replacements were low rated people who have no clue what they are doing. I guess that's the reason they are readily available and don't get booked. So I opted out. But SweepSouth will frustrate you with recurring last minute cancellations so that you can take their replacements under duress.
My only request is if you don't want customers to book same preferred SweepStars on a recurring basis please remove that option from your App. And if you cancel at last minute especially on a recurring basis have the decency to provide your customer with a reason for the cancellation. You charge customers R135 fee if we cancel at last minute.
Thank you for the review.
We're very sorry to read about the frustrating experience as this is not at all how we do things. We went ahead and had a further look into this and we see your recent bookings have been cancelled due to the pre-authorisation hold failing. When you create a booking on our site, we will reserve the estimated booking total against your card. Unfortunately, as we were not successful in reserving the funds for the total booking estimate the booking was cancelled. It is essential that all users of the SweepSouth platform either have a valid card on record and if not, that sufficient SweepCred (SweepSouth credit) is available to cover the cost of a booking. We do, however, always notify clients via email.
We would, however, like to ensure we assist you through this and sort this out for you and have gone ahead and shared your feedback with our team who will be reaching out to offer further assistance in this regard.
We sincerely apologise once again for the disappointment and confusion.
SweepSouth Social Team,
Thank you for the review.
We're very sorry to read about the frustrating experience as this is not at all how we do things. We went ahead and had a further look into this and we see your recent bookings have been cancelled due to the pre-authorisation hold failing. When you create a booking on our site, we will reserve the estimated booking total against your card. Unfortunately, as we were not successful in reserving the funds for the total booking estimate the booking was cancelled. It is essential that all users of the SweepSouth platform either have a valid card on record and if not, that sufficient SweepCred (SweepSouth credit) is available to cover the cost of a booking. We do, however, always notify clients via email.
We would, however, like to ensure we assist you through this and sort this out for you and have gone ahead and shared your feedback with our team who will be reaching out to offer further assistance in this regard.
We sincerely apologise once again for the disappointment and confusion.
SweepSouth Social Team,