LR
Lizelle R
1 reviews | Active since Sept 2018
04 Feb 2021, 11:13
Horrible App and support
The sweetstars are wonderful, but I am very upset with the app. The app kept kicking me out and refused to load my card for a clean ons Saturday. After struggling for over an hour I eventually used snapscan. This morning I received a notification that my sweepstar is on the way. I immediately called her and tipped her for the trouble after canceling the clean. I have to book a new clean for Saturday and still haven't heard anything for refunds. And I couldn't even get THROUGH to support today or yesterday.
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SweepSouth's replyOfficial
04 Feb 2021, 15:08Hi Lizelle,
Thank you for your review.
We are terribly sorry about the disappointing experience you had with making a booking as well as the frustration with the cancellation process. We do have a strict cancellation policy regarding bookings cancelled the same day and a late cancellation fee is charged. However, we have located your details and our team will be in touch to clarify things and offer some assistance in resolving this for you.
SweepSouth Social Team
Thank you for your review.
We are terribly sorry about the disappointing experience you had with making a booking as well as the frustration with the cancellation process. We do have a strict cancellation policy regarding bookings cancelled the same day and a late cancellation fee is charged. However, we have located your details and our team will be in touch to clarify things and offer some assistance in resolving this for you.
SweepSouth Social Team
SweepSouth's reply04 Feb 2021, 15:08
Official
Hi Lizelle,
Thank you for your review.
We are terribly sorry about the disappointing experience you had with making a booking as well as the frustration with the cancellation process. We do have a strict cancellation policy regarding bookings cancelled the same day and a late cancellation fee is charged. However, we have located your details and our team will be in touch to clarify things and offer some assistance in resolving this for you.
SweepSouth Social Team
Thank you for your review.
We are terribly sorry about the disappointing experience you had with making a booking as well as the frustration with the cancellation process. We do have a strict cancellation policy regarding bookings cancelled the same day and a late cancellation fee is charged. However, we have located your details and our team will be in touch to clarify things and offer some assistance in resolving this for you.
SweepSouth Social Team