1 reviews | Active since Sept 2019
Horrible and pathetic service
Horrible service provider
This is my second horrible experience first time cleaner did a half job and broke our mop. Then thought I’d give them another chance but boy was I mistaken. This time we used the gardening service and this guy butchered our grass , didn’t even trim , mowed through all our dog ****. I had to sip him and scoop up the ****. Left all the grass and ****s didn’t even sweep. Broke our **** eater and our lawn mower is full of ****. He trimmed our tree and left the branches on the floor. Left all our gardening tools and dirt bags all over the show and on top of it he trimmed our tree infront of our house without asking us we from and you think we must be okay with that and say forget about it. No man we paid for a service I phoned 5 times in that week please listen to all the calls of all your consultants confirming that the gardener is a 5 rated expert. I told them that I was nervous and they reassured me that the service will be better this time. That whole week I received three different notifications of a new sweepstar , yes sweepstar so deceiving this person had no clue what gardening is all about. Your service is pathetic I sent an email last week Saturday to complain and not one person got back to me . Today I called in at 10:30am and the lady promised a call back she said that they couldn’t get hold of the “the worlds best sweepstar”HOW aid that my problem. So again I must wait because you are doing WHAT surprise I did not receive a call back. If I lived in Constantia I bet you I would have received better service and the best “sweepstar”. I can’t have two bad experiences and think it’s okay . I am NOT going to leave it like this
We are very concerned and disappointed to hear your review, Cherry. We can confirm that our team addressed your rating shortly after it was submitted and everything has been logged and addressed internally. As discussed via email, we've continued to encourage you to submit an insurance claim but we were unsuccessful in our efforts. We would also like to note that we've reached out to the SweepStar in question. Your SweepStar highlighted that the booking was a success and all tasks required were completed on the day. Your SweepStar has also rated the experience a 4 out of 5 as a result. We would also like to note that your SweepStar was not informed of any outstanding work before leaving. We always encourage open and honest feedback so we may address any issues that are raised, but unfortunately, this did not occur.
We are very concerned and disappointed to hear your review, Cherry. We can confirm that our team addressed your rating shortly after it was submitted and everything has been logged and addressed internally. As discussed via email, we've continued to encourage you to submit an insurance claim but we were unsuccessful in our efforts. We would also like to note that we've reached out to the SweepStar in question. Your SweepStar highlighted that the booking was a success and all tasks required were completed on the day. Your SweepStar has also rated the experience a 4 out of 5 as a result. We would also like to note that your SweepStar was not informed of any outstanding work before leaving. We always encourage open and honest feedback so we may address any issues that are raised, but unfortunately, this did not occur.