pC
phumezo C

1 reviews | Active since Sept 2016

26 Sept 2022, 16:57

**********ly impoverished service from SweepSouth.

NEVER....NEVER...NEVER - EVER USE THESE ******...they will require you to pay before the services. My wife and I fell into this, we paid for a cleaning service the person came as per agreement, I left her with my wife and 2 kids( 1 and 9 years). This agent was booked for 7.5 hours , before I left the house I asked if she thinks she can do the work and she assured us that this was nothing compared to her usual bookings. 5 hours later my wife made breakfast, gave clothes both for her and any nephews or children she might have. Right after eating she said she was tired and could not complete the work, she said we should have requested 2 agents and more time , so it's our fault that she can't finish the job - if want her to finish the work we must pay her more money .

I phoned sweepsouth these ****** say they take 24 to 48 hours to resolve issues like these, a few hours later I get an email to say I have received credits on my sweepsouth account for future bookings. I demanded a refund as this sweepsouth agent did not do what I had paid sweepsouth for. But no response was received.

BEWARE OF THESE ******....!

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Replies (1)
SweepSouth
SweepSouth's reply28 Sept 2022, 17:02
Official
Thank you for reaching out to us, Phumezo. Again, we were disappointed to hear about your experience and would like to express our sincere apologies that your SweepStar did not complete all the work to your satisfaction.  We can acknowledge that not all matches will be perfect upfront and have mechanisms in place should this occur. We would love to find a best resolution for this matter and await your response via email.